Typical B2B Website Conversion Funnel:
├── 100% visitors land on site
├── 15% engage with content
├── 3% fill out contact form
├── 1.5% actually contacted by sales
└── 0.5% become qualified leads

Where leads are lost:
├── 85% leave without engaging
├── 97% won't fill forms
├── 50% forms never followed up
└── Total loss: 99.5% of traffic

┌─────────────────────────────────────────────────────────┐
│                   CHATBOT SYSTEM                        │
├─────────────────────────────────────────────────────────┤
│  ┌─────────────┐  ┌─────────────┐  ┌─────────────┐     │
│  │  Greeting   │→ │Qualification│→ │   Capture   │     │
│  │    Flow     │  │    Flow     │  │    Flow     │     │
│  └─────────────┘  └─────────────┘  └─────────────┘     │
│         │               │                │              │
│         ▼               ▼                ▼              │
│  ┌─────────────────────────────────────────────────┐   │
│  │              CRM INTEGRATION                     │   │
│  │   (HubSpot, Salesforce, Pipedrive, etc.)        │   │
│  └─────────────────────────────────────────────────┘   │
│         │               │                │              │
│         ▼               ▼                ▼              │
│  ┌─────────────┐  ┌─────────────┐  ┌─────────────┐     │
│  │ Lead Score  │  │   Routing   │  │   Alerts    │     │
│  │ Calculation │  │    Rules    │  │   & Tasks   │     │
│  └─────────────┘  └─────────────┘  └─────────────┘     │
└─────────────────────────────────────────────────────────┘

BANT Qualification Flow:

Budget:
├── "What's your typical investment range for this type of solution?"
├── Options: Under €5K | €5-20K | €20-50K | Over €50K | Not sure
└── Score: 10-40 points based on response

Authority:
├── "What's your role in this decision?"
├── Options: Final decision maker | Influencer | Researcher | Other
└── Score: 10-40 points based on response

Need:
├── "What problem are you trying to solve?"
├── Free text + intent classification
└── Score: 10-30 points based on urgency signals

Timeline:
├── "When are you looking to implement?"
├── Options: ASAP | 1-3 months | 3-6 months | Just exploring
└── Score: 10-40 points based on response

Lead Score Calculation:

Demographic Score (max 50 points):
├── Company size: 5-20 points
├── Industry match: 5-15 points
├── Job title: 5-15 points
└── Budget alignment: 0-10 points (bonus)

Behavioral Score (max 50 points):
├── Pages visited: 2 points/page (max 10)
├── Time on site: 1 point/minute (max 10)
├── Content downloads: 5 points each (max 15)
└── Pricing page visit: 10 points
└── Return visits: 5 points each (max 15)

Engagement Score (bonus):
├── Chatbot conversation completed: +15
├── Meeting booked: +25
├── Phone number provided: +10

Total: 100+ points possible
├── 0-30: Cold lead → Nurture sequence
├── 31-60: Warm lead → Email follow-up
├── 61-80: Hot lead → Call within 24h
└── 81+: Priority lead → Call within 1h

Bot: Hi! I see you're checking out our pricing. 
     Would you like help finding the right plan for your needs?
     
     [Yes, help me choose] [Just browsing] [Talk to sales]

If "Yes, help me choose":
Bot: Great! To recommend the best option, I need to understand 
     your situation. What's your main goal?
     
     [Reduce costs] [Save time] [Increase revenue] [Other]

If "Reduce costs":
Bot: Makes sense. What are you currently spending on 
     [relevant solution]?
     
     [Under €500/mo] [€500-2000/mo] [Over €2000/mo] [Not sure]

→ Continue qualification flow based on responses

Bot: Wait! Before you go-
     Would you like our free [Industry] ROI calculator?
     See exactly what you could save.
     
     [Yes, send it] [No thanks]

If "Yes, send it":
Bot: Perfect! Where should I send it?
     
     [Email input field]
     
If email provided:
Bot: Got it! One quick question-what's your biggest 
     challenge with [topic] right now?
     
     [Challenge A] [Challenge B] [Challenge C] [Something else]

→ Capture context, send calculator, tag lead appropriately

Bot: Enjoying this article? 
     We have a complete guide with templates you might find useful.
     
     [Get the guide] [Keep reading]

If "Get the guide":
Bot: Happy to share! What's the best email?
     
     [Email input]

Bot: Great! What's your company name?
     
     [Company input]

Bot: Perfect-sending now! By the way, do you have any 
     questions about implementing [topic]?
     
     [Yes, I have questions] [No, just wanted the guide]

→ If questions, route to qualification flow

Bot: Hi! Would you like to see a quick demo of how this works?
     
     [Book a demo] [Learn more first] [Have questions]

If "Book a demo":
Bot: Great! I can schedule that now. First, a few quick questions 
     to make sure we show you the most relevant features.

Bot: What best describes your company size?
     
     [1-10 employees] [11-50] [51-200] [200+]

Bot: And what's your primary use case?
     
     [Use case A] [Use case B] [Use case C] [Other]

Bot: Perfect. What time works best this week?
     
     [Calendar widget with available slots]

→ Book meeting, create CRM record, send confirmation

Trigger: After 10 seconds on homepage

Bot: Hi there! What brings you here today?

[Looking for [solution A]]
[Comparing options]
[Have a specific question]
[Just exploring]

→ Route each to appropriate flow

Chatbot Field → CRM Field Mapping:

Standard Fields:
├── Name → Contact: First Name, Last Name
├── Email → Contact: Email
├── Company → Contact: Company / Account
├── Phone → Contact: Phone
└── Conversation → Contact: Notes

Custom Fields:
├── Budget range → Contact: Budget_Range__c
├── Timeline → Contact: Timeline__c
├── Use case → Contact: Primary_Interest__c
├── Lead score → Contact: Chat_Lead_Score__c
└── Pages visited → Contact: Pages_Visited__c

Automation Fields:
├── Chat completed → Workflow trigger
├── Meeting booked → Task creation
├── High score → Alert to sales
└── Chat transcript → Activity log

Routing Logic:

Score-Based Routing:
├── 80+ points → Assigned to senior rep
├── 50-79 points → Round robin assignment
├── 30-49 points → SDR for qualification
└── <30 points → Nurture sequence

Industry-Based Routing:
├── Healthcare → Healthcare specialist
├── Finance → Finance specialist
├── Technology → Tech specialist
└── Other → General pool

Territory-Based Routing:
├── North America → NA team
├── Europe → EU team
├── APAC → APAC team
└── Other → Global team

Combination:
├── High score + Enterprise → Account Executive
├── Medium score + SMB → SDR
└── Any score + Partner referral → Partner manager

Alert Configuration:

Priority Lead (Score 80+):
├── Slack notification: #sales-alerts
├── Email: assigned rep + manager
├── SMS: assigned rep (if enabled)
└── CRM task: Call within 1 hour

Hot Lead (Score 60-79):
├── Slack notification: #leads
├── Email: assigned rep
└── CRM task: Call within 4 hours

Meeting Booked:
├── Calendar invite: rep + lead
├── Email: confirmation to both
├── CRM: meeting activity created
└── Slack: #meetings channel

Greeting Messages:
├── A: "Hi! How can I help you today?"
├── B: "Welcome! Looking for [specific thing]?"
└── Measure: Engagement rate

Timing:
├── A: Appear immediately
├── B: Appear after 10 seconds
├── C: Appear on scroll 50%
└── Measure: Conversation start rate

First Question:
├── A: Open-ended ("What brings you here?")
├── B: Multiple choice ("I'm here to...")
└── Measure: Completion rate

Value Proposition:
├── A: "Get a free consultation"
├── B: "See pricing in 2 minutes"
├── C: "Answer your questions 24/7"
└── Measure: Click-through rate

Lead Gen Chatbot Benchmarks:

Engagement Rate (visitors who chat):
├── Homepage: 2-5%
├── Pricing page: 8-15%
├── Content pages: 3-6%
└── Industry average: 4%

Conversation Completion:
├── Short flows (3-4 questions): 65-80%
├── Medium flows (5-7 questions): 45-60%
├── Long flows (8+ questions): 25-40%
└── Target: >50%

Lead Capture Rate (% of completed convos):
├── Email only: 70-85%
├── Email + phone: 40-55%
├── Full qualification: 30-45%
└── Target: >60%

Lead Quality (% that become SQLs):
├── Without qualification: 5-15%
├── With basic qualification: 20-35%
├── With scoring: 35-50%
└── Target: >30%

Monthly benefit = (automated inquiries x minutes saved x cost/minute)
                + (recovered inquiries x conversion rate x avg order value)
                - monthly fee
Payback = setup fee / monthly benefit

❌ Wrong:
"What's your name? And your email? What company? 
 Your role? Budget? Timeline? Team size? Industry? 
 Current solution? Pain points?"

✓ Right:
Start with 2-3 questions, progressively profile over time

❌ Wrong:
"Please enter your email address to proceed with 
 your inquiry. This is required to process your request."

✓ Right:
"Where should I send this? Just need your email."

❌ Wrong:
"Give us your info and we'll contact you."

✓ Right:
ROI: payback often appears in 2-4 weeks for teams with 30+ inquiries/day (varies by scope).
 just a few quick questions."

❌ Wrong:
- Popup immediately on page load
- Appearing on every page
- Interrupting during form fill

✓ Right:
- Wait for engagement signals
- Context-appropriate triggers
- Respect user actions

❌ Wrong:
- Leads captured but not routed
- Hours/days before follow-up
- Generic response to all leads

✓ Right:
- Instant routing to CRM
- Immediate alerts for hot leads
- Personalized follow-up based on conversation

Pre-Launch:
□ Define ideal customer profile
□ Map qualification criteria to questions
□ Design conversation flows (3-5 paths)
□ Set up CRM integration
□ Configure lead scoring
□ Set up routing rules
□ Create alert notifications
□ Test all flows end-to-end

Launch:
□ Start with one page/flow
□ Monitor conversations in real-time
□ Collect team feedback
□ Iterate based on data

Week 1-2:
□ Review completion rates
□ Identify drop-off points
□ A/B test greeting messages
□ Optimize timing triggers

Month 1:
□ Analyze lead quality
□ Compare chatbot vs form leads
□ Refine qualification questions
□ Expand to additional pages

Ongoing:
□ Weekly metric reviews
□ Monthly conversation audits
□ Quarterly strategy review
□ Continuous A/B testing