customer service

foap.com customer service: 95% of replies are sent automatically.

Users from many countries write to foap.com in English, German, Italian, French and other languages. The system reads each conversation, finds the conditions that the person received, and sends the response itself. Money issues and exceptions come to the team with a completed draft, so the team spends time on conversations that really need it.

In production from September 2026.

Sample messages. Money matters always come to the person.

the system sends the answers itself, without human typing: 95%; the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median): 30 s; time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft: 100%; e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate): 47 h; less work for every 1000 answers (estimate)

Data from foap.com production, October 20-21, 2026. Hour estimate: 3 minutes for handwritten response. Last checked: October 22, 2026.

Each answer depends on what the person has heard before.

The customer writes "Yes, I'm in" or asks when he will receive the link. A good answer needs terms from his own correspondence, details of the case he is referring to, and policies approved by the foap.com team. Two people on the same case may have different terms, so an error in an amount is a promise the company didn't make.

01
This person's conditions
The amount and arrangements from the first e-mail to this person, also when the conversation moved to another mailbox.
02
Case details
Links and terms from messages that this person actually got.
03
foap.com rules
Approved answers about payouts, links and deadlines.

From e-mail to ready response in five steps.

01
The mail goes into the queue
Messages from several mailboxes go to one place. Ads and automatic notifications disappear immediately.
02
The whole conversation
The system reads the thread from the first message and recognizes the issue, the language and what the customer is asking for now.
03
Reply in the customer's language
With terms from his correspondence and foap.com policies. The team sees an English translation next to it.
04
Checking amounts and links
Each amount and each link in the response must come from correspondence with this person.
05
The team reports
Money matters and exceptions are sent to a team member along with a ready draft and the entire conversation history.

What the system prepares and what the team conducts.

Sends the system in a few dozen seconds

Confirmation of participation, with that person's terms and conditions and full FAQ
The question is when the link will arrive
Payday question, as per approved answer
A polite refusal and a thank you

The team sends from the finished sketch

No payment or dispute over the amount
Request for a different amount or different date
Link that doesn't work and other technical problems
Application after the deadline
The agency inquires on behalf of a person who is not in the correspondence

An email without a new request, for example just a signature or a notification from the portal, remains unanswered and does not take anyone's time.

Statistics: email response time in 2026.

According to data from foap.com production (October 20-21, 2026), half of emails have a ready response in 30 seconds.

According to the same data, 95% of emails have a ready response in less than a minute.

According to a SuperOffice survey of 1,000 companies (2018), the average company responds to a customer's e-mail after 12 hours and 10 minutes.

From the arrival of the email to the ready response

Time from receipt of the e-mail to the first ready result, data from October 20–21, 2026.

Statistics: how much time and money does automatic email handling save in 2026.

the system sends the answers itself: 95%; the system sends the answers itself
less work for every 1,000 replies: 47.5 hours; less work for every 1,000 replies
An answer from AI is cheaper than 3 minutes of human work: 9×; An answer from AI is cheaper than 3 minutes of human work

According to production data from foap.com (October 20⁠–⁠21, 2026), 95% of the responses sent were automatic.

The remaining 5% was sent by a member of the team.

The work of AI models on one email costs foap.com on average USD 0.097, or €0.38 at the NBP exchange rate of October 22, 2026.

According to the Central Statistical Office, the average salary in the enterprise sector in September 2026 was PLN 9,266.48 gross.

With employer contributions and 168 hours a month, 3 minutes of work costs the company PLN 3.32.

Team time for 1,000 responses per month

Scenario: 1,000 responses per month

By hand: 50 hours of work, PLN 3,323
With the system: 950 sends the system, 50 the team from the sketch: 2.5 hours of work and PLN 379 for AI models, total PLN 545
Savings: 47.5 h and PLN 2,778 per month

Estimate. Assumptions: 3 minutes for a handwritten answer, and the draft to be checked is counted as a full 3 minutes. Average salary according to the Central Statistical Office with employer's contributions, 168 hours of work per month. 1000 answers is an example number used for calculations.

The relationship with clients is left in the hands of the team.

Man runs the money: A lack of payment, a dispute over an amount or a request for a different rate always goes to a team member.
Amount only from correspondence: The system will not provide an amount that this person has not previously received in writing.
The whole story in one place: The team sees every conversation from the first message, with a translation alongside the original.