AI training for officials

Information for a resident based on instructions

The first part concerns the preparation of a clear text while maintaining the conditions provided in the source. The participant indicates the material and the recipient, drafts a sketch, and then compares it with the instruction. The instructor discusses the places where the tool added a requirement or omitted an exception.

Let's assume that a public instruction describes two ways of delivering an attachment depending on the chosen method of submitting the application. The shortened response provides one of them to all residents. The participant improves the text so that the reader can recognize the condition relevant to their situation. The exercise may use a fictional instruction, without actual facts and resident data.

Note for a colleague

The second module may concern summarizing internal agreements and preparing a question about missing information. The author maintains the distinction between an agreement and a proposal. They check whether the recipient knows what is required from their response and where to find the source material.

After discussing, the participant receives another instruction, in which the condition is placed in an attachment. They prepare the text independently. The instructor evaluates whether they have considered the entire permissible material and maintained the restrictions, without copying a ready-made response from a previous exercise.

Participants and preparation

Staff handling residents' needs require different examples than employees preparing internal materials. Before pricing, we establish roles and the level of freedom in using AI. Beginners have time to handle the tool; regular users may work with more complex material. The office indicates a person with expertise who approves the sources for the session.

The unit defines the allowed environment and the scope of data. We can base the workshop on public materials or specially prepared ones for the exercise. The program does not include issuing decisions, assessing the resident's rights, or automatic recording in the office system. The training does not constitute confirmation of the compliance of all AI applications in the office.

Pricing of the program

The price depends on the agreed preparation, number of groups and sessions, and support after the session. Purchasing a license and configuring the environment are separate agreements. A prepared program can be used for a discussion on the scope of the order; the purchase mode is determined by the unit.

Describe the type of information that employees most often prepare. If there is a need for a shared library of approved documents, compare the training with implementing AI in public administration.

How much does the training cost and when does it pay off

The training starts at €1,150 net per day. We calculate the return on one process, without assumptions about the entire company.

According to a study published in Science (2023), the time for writing tasks with ChatGPT has decreased by 40%. Therefore, the scenario adopts a cautious weekly hour and verifies it through measurement.