foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
- the system sends the answers itself, without human typing
- 95%
- time from the arrival of the e-mail to the ready response (median)
- 30 s
- e-mails that require a response receive a ready-made draft
- 100%
- less work for every 1000 answers (estimate)
- 47 h
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
How foap.com customer service works →



