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Company Brain for healthcare administration
Short answer
An AI knowledge base at a medical front desk finds the approved administrative instruction for an unusual patient question, for example moving one visit in a series, and points to the contact in the planning team. An AI application on company documents costs from €3,000 net at Syntalith. At 400 front-desk questions a month and 6 minutes of searching each, it pays back in 2.5 months.
How we workDetails ↓
- 01Call30 minutes with an engineer, free
- 02PrototypeA working system on your process and data, free
- 03ImplementationTarget and fixed price in the contract; 50% at signing
- 04Acceptance50% once the agreed target is met
- net per application, fixed price before contract
- from €3,000
- from signing the contract to acceptance
- 4–10 weeks
- free prototype on your documents
- €0
We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓
Author: Syntalith · 3 min read
Statistics
Front desk knowledge and AI: statistics 2026
2.5 mo.
payback of €3,000 at 400 front-desk questions a month: €1,396 of work today, €215 with checking and the model. Scenario.
49%
According to Anthropic (2024), combining contextual embeddings with BM25 search cut failed retrievals by 49%, and by 67% with reranking.
30%
According to Brynjolfsson, Li and Raymond (2025), less experienced support agents with AI raised the number of issues resolved an hour by 30%.
Source: Brynjolfsson, Li and Raymond, The Quarterly Journal of Economics (2025) ↗
48.8%
According to Eurostat (2025), 48.8% of EU companies that considered AI but did not use it named concerns about data protection and privacy.
48%
According to the European Commission (2026), 48% of small and medium-sized companies in the EU name a lack of expertise as a barrier to AI.
Source: European Commission, Flash Eurobarometer 578 (2026) ↗
Figures checked: 22 October 2026
Moving one visit in a series
A patient wants to move one visit in a planned series. The approved instruction allows single visits to be changed through the normal booking path, but for a coordinated series it requires contact with the planning team, so that the linked dates are considered together. A new person at the front desk finds the general instruction for changing a date and does not know about the exception.
- Only approved administrative instructions
- An answer with its source and the clinic's location
- No access to patients' medical records
- The front desk changes the schedule in its own system
If the front desk does not know whether a visit belongs to a series, it first checks with the patient or in the schedule. In a network of clinics, the employee also sees which location a document concerns, because the contact in one clinic's instruction may lead to a different team from the one at the clinic the patient is calling.
What it costs and when it pays back
- Today
- 400 front-desk questions × 6 min = 40 h (€1,396)
- With the system, a person checks the result in 15% of the time
- €209
- Model, 1 call per case, Claude Sonnet 5.5
- €6
- Cost of one case
- €3.49 today, €0.54 with the system
- Saving
- €1,181 a month
Payback of €3,000
2.5 months
The volume, the time and the checking share are the scenario's assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Model: 6,000 input tokens and 500 output tokens per call at Anthropic's rates, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
The model is a small item here. The result depends on the time that searching and asking around take today, and on how much of it remains for checking the answer. At the front desk the question comes up during a call with a patient, so we also count calls where the employee had to call back after checking the instruction with a colleague.
Before we price the build, we run a test on 20 to 100 questions the team has already asked: we compare the application's answer with what the employee found by hand, and we count the time from the question to the source. The test takes 5 working days and costs €0.
First check the information given at booking
If the visit confirmation clearly explains how to change the date and whom to contact, the front desk only needs easy access to that description. As a general example of self-service, Microsoft Shared Bookings describes managing a booking from the confirmation. Finding an instruction is a different task from changing the schedule: the assistant gives the explanation and the source, and the front desk and planning work in their own tools.
The visit confirmation explains the change
a clear description at booking
no application
Instructions in one place, easy to find
an ordered library
no application
Unusual questions across several instructions and clinics
an assistant on approved instructions
from €3,000
Where to start
The first scope is the administrative instructions that new front-desk staff most often ask colleagues about. The front desk manager names the current documents and judges whether the explanations are right. The clinic scope is described in AI in healthcare.
For the first call, one question that keeps coming back to colleagues and where the team looks for the answer are enough. You do not need to send confidential documents, and you receive the written plan within 2 working days.
Worked example · Scenario
How we count the payback: answers from company documents
We run the same count for your documents in the free review.
€3,723
a month for finding answers to 800 questions in documents
Payback: 1 mo.
Our assumptions are 8 minutes to find an answer in documents or ask a colleague, and checking in 15% of the old time. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 6,000 + 500 tokens per answer from documents, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
See the full calculation →
