AI training in customer service

First, establishing the facts from the entire conversation

The participant organizes a fictional thread: what the client reported, what information was shared, and what the company has already responded to. With the help of AI, they prepare a working summary, then compare it with the information. They check especially for changed facts and actions that were only announced.

In a sample exercise, the consultant announced a check on part availability. A later AI sketch informs the client that the part has been ordered. The facilitator asks the author to point out the message confirming the order. The participant revises the content and describes the actual stage of the case.

Response to the client and record for the colleague

The second part of the program concerns two recipients. The client needs a clear explanation of the next step. The next consultant also needs sources, open questions, and materials already received. The participant prepares both texts, adjusting their scope to the recipient.

The facilitator discusses unconfirmed promises and statements that can be shortened without losing meaning. In the exercise, in pairs, the recipient says what they will do based on the note. If the author is asked again for the already received document, they revise the message.

Next, one information changes: the client sends the missing attachment. They do not respond to the question about the product variant. The independent task requires updating the note without closing the entire case. We evaluate the handling of sources, questions, and progress status, as well as the language understandable for the recipient.

Matching to the queue and experience

Beginners work on a shorter thread; experienced AI users can compare several versions of responses and updates. The team leader explains what commitments the consultant may make and when to pass the case further. The training does not establish the company's own policy on complaints or refund rights.

With several changes, the workshop can be repeated or split into sessions. The company plans the queue staffing so that participants have time for their own attempt. When the main issue is the lack of current instructions, first we need to determine its owner and version. Editorial practice requires a source according to which we can assess the result.

Scope of collaboration

The sessions take place in an approved tool, online, or at the client's location. Access, licenses, and material rules are agreed upon before the session; Syntalith does not sell licenses. The first program can use entirely fictional conversations.

The offer defines groups, exercises, and time for feedback. Support after the practice period requires a separate agreement. Building a chatbot or integration with a helpdesk is a separate scope. We describe the proposed program, without promising an increase in customer satisfaction or results from the training. Talk about the response that often returns to improvement, and check team training conditions.

Program tailored for shift work

A beginner participant may need help with the first draft, while someone using AI daily will benefit from working on a longer thread. The team leader may join the conversation to determine whether the response fits the company's guidelines and language.

When working in shifts, the workshop can be repeated for several groups or split into shorter meetings. In the schedule, we leave time for text revision after feedback, and we plan the queue staffing so that participants can complete the task.

How much does the training cost and when is it returned

The training starts at €1,150 net per day. We calculate the return on one process, without assumptions about the entire company.

According to a study published in Science (2023), the time for writing tasks with ChatGPT has decreased by 40%. Therefore, the scenario adopts a cautious weekly hour and checks it by measurement.

Most common questions

How much does AI training in customer service cost?

From €1,150 net per day of sessions. The offer defines the number of groups, exercises, and time for feedback. Licenses are purchased by the company.

Does the training include building a chatbot?

Building a chatbot or integration with a helpdesk is a separate scope. We describe it on the page AI in customer service.

Can the training take place online?

Yes. We conduct sessions in the client's office in Warsaw or online, in a tool approved by the company.