Customer emails wait in the queue. The system recognises the case and drafts a reply, and an agent edits it and sends it.
Automation, paid once
from €3,000 net
Test on your process: €0
You pay 50% after acceptance
How much does AI for customer service cost, and when does it pay back?
Short answer
AI for customer service costs from €3,000 net. In our scenario it pays back in 0.6 months. Today, answering 2,000 customer emails costs €5,817 a month. With the system, the same work costs €894. An agent sends every reply. Complaints and disputes stay with people. The test on your process is free.
Statistics
Customer service and AI: statistics 2026
47%
According to the European Commission (2026), customer service is the most common use of AI among EU small and medium-sized companies that already use it: 47%.
According to the European Commission (2026), 90% of companies using AI say people take the decisions. In these companies, 2% of decisions are fully automated.
The team gets back about 141 hours of work a month, or 18 working days, and the company €59,074 a year. We count after the time a person spends checking and after the model cost.
2,000 × 5 min = 166.7 h × €34.90 = €5,817 a month. With the system, a person checks the output in 15% of the old time (€872) and the model costs €21. That leaves €894. The saving is €4,923 a month, so €3,000 pays back in 0.6 months.
Assumptions: 5 minutes to read an email and write a reply and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 3,000 + 600 tokens per message with a draft reply, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
Since September 2026 our system has handled the foap.com inbox
Client review
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
You choose the test cases. We anonymise them on request.
They stay in the EU and we delete them after the test.
We sign the NDA and the data processing agreement before we receive anything.
After acceptance you keep the code, the test set and the documentation. You pay for licences and model usage directly to the provider. Agents on ChatGPT or Claude: from €1,150 net for a team of up to 10 people.
Questions
Where should customer service start with AI?
With the emails that repeat: order status, returns, invoices. In the review we count how many there are and how long a reply takes.
How much does email automation for customer service cost?
From €3,000 net, paid once. After the 5-day test the build takes 2 to 6 weeks. You get a fixed price before the contract: 50% on signing and 50% after acceptance on your own emails.
Is ChatGPT enough?
ChatGPT will write a reply if an agent pastes in the case. The system pulls the order details by itself, writes in your tone and keeps the history. Agents on ChatGPT or Claude are a second step, from €1,150 net.
When does it not pay off?
Below 110 emails a month the payback takes more than a year. Then it is better to start with ChatGPT or Claude for the team, from €1,150 net, with training on your own tasks.
What do we need to prepare?
Test access to the inbox or an export of 100 to 300 emails with their replies, and a list of the most common cases.
Let's talk
Just write, call or choose a date.
We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.
We will accept 3 more companies by the end of the year.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
