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An AI knowledge base after a business acquisition
Short answer
An AI knowledge base after an acquisition answers an employee by the procedure of the right company and client, even when both firms use the same service name, and it names the person responsible. At Syntalith an AI app on company documents costs from €3,000 net. At 500 procedure questions a month with 10 minutes of searching each, it pays back in 1.2 months.
How we workDetails ↓
- 01Call30 minutes with an engineer, free
- 02PrototypeA working system on your process and data, free
- 03ImplementationTarget and fixed price in the contract; 50% at signing
- 04Acceptance50% once the agreed target is met
- net per application, fixed price before contract
- from €3,000
- from signing the contract to acceptance
- 4–10 weeks
- free prototype on your documents
- €0
We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓
Author: Syntalith · 3 min read
Statistics
AI knowledge bases: statistics 2026
1.2 mo.
payback of a €3,000 app at 500 procedure questions a month: €2,908 of searching today, €444 with the app. Scenario.
20.0%
According to Eurostat (2025), 20.0% of EU companies with at least 10 employees used AI.
Source: Eurostat, 20% of EU enterprises use AI technologies (2025) ↗
55.0%
According to Eurostat (2025), 55.0% of large EU enterprises with 250 or more employees used AI.
49%
According to Anthropic (2024), combining contextual embeddings with BM25 search cut failed retrievals by 49%, and by 67% with reranking.
90%
According to the European Commission (2026), 90% of companies using AI say that people take the decisions, and 2% of decisions are fully automated.
Source: European Commission, Flash Eurobarometer 578 (2026) ↗
Figures checked: 22 October 2026
„Express” in two companies' documents
An employee stands in for a colleague on orders from customers of the acquired company. Both firms use the name „express”, but their instructions give different cut-off times for orders and different coordinators. The arrangements with this customer keep service under the acquired company's instruction.
Term
„express”
The meaning described separately for each company, with a link to the instruction.
Customer
arrangements
Which rules apply to their contract.
Owner
explanations
Who settles questions in each company.
If the question contains only the name „express”, the assistant asks about the company and the customer's arrangements. The assistant does not build a shared procedure out of fragments of two old documents: that decision belongs to the people running the integration. The earlier instructions stay, with a note on where they apply, because employees go back to older orders.
What a post-acquisition knowledge base costs and when it pays back
- Today
- 500 procedure questions × 10 min = 83.3 h (€2,908)
- With the system, a person checks the output in 15% of the time
- €436
- Model, 1 call per case, Claude Sonnet 5.5
- €7.57
- Cost of one case
- €5.82 today, €0.89 with the system
- Saving
- €2,464 a month
Payback of €3,000
1.2 months
The volume, the time and the checking share are the scenario's assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Model: 6,000 input tokens and 500 output tokens per call at Anthropic's rates, converted at the ECB rate of 1.1205 USD per euro on 22 October 2026.
The model is a small item here. The result depends on the time that searching and asking around take today, and on how much of it is left for checking the answer.
Before we quote a build, we run a test on 20 to 100 questions the team has already asked: we compare the app's answer with what an employee found by hand and measure the time from the question to the source. The test takes 5 working days and costs €0.
A glossary and metadata in your current library
With few instructions, a shared glossary and document descriptions that name the company and the service are enough. Microsoft describes managed terms in SharePoint that you assign to documents and lists. An app makes sense when an employee has to join an old service name, the customer's arrangements and an instruction kept in another system.
A few instructions, known owners
a shared glossary of names
no new app
Documents without a company and service description
metadata in SharePoint
configuration
Name, arrangements and instruction in different systems
an AI app that joins the sources
from €3,000
Help teams take over customer service after the acquisition
The first scope is a group of services where employees regularly ask colleagues from the other company what the names mean. The integration team sets the limits of change, the service owners name the material, and the people taking over customer service judge whether they can pass the case on. Retrieval decides the quality: according to Anthropic (2024), contextual embeddings with BM25 cut failed retrievals by 49% (Contextual Retrieval). The scope is described on the private ChatGPT for your company page.
For the first call, one question that regularly comes back to colleagues and a note of where the team looks for the answer are enough. You do not need to send confidential documents, and you get a written plan within 2 working days.
Worked example · Scenario
How we count the payback: answers from company documents
We run the same count for your documents in the free analysis.
€3,723
a month for finding answers to 800 questions in documents
Payback: 1 mo.
Our assumptions are 8 minutes to find an answer in documents or ask a colleague, and checking in 15% of the old time. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 6,000 + 500 tokens per answer from documents, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
See the full calculation →
