Company Brain for Polish and English teams

At Syntalith, we can build a Company Brain where employees ask questions in Polish or English and receive an explanation linked to the relevant instructions. The proposed scope covers a selected document library, employee access, and the company's rules for which sources to use. Your team can review answers to its own questions in both languages and check whether they lead employees to handle the request in the same way.

An English question, current instructions in Polish

In this example, a customer asks for an exception to the standard service terms. The old English page directs employees to a general request queue. The process owner has already approved Polish instructions naming a dedicated customer care team. The company has decided that employees should follow those instructions until the new translation is published, and that the assistant may use them to explain the process in both languages.

The assistant answers the English question in English, names the designated team, and links to the current Polish document. It also notes that the new English translation of the instructions has not yet been approved. The employee knows where to send the request and can show a colleague the source. The responsible team considers the customer's request for an exception.

When two sets of instructions disagree

A document's language does not establish whether employees should follow it. Polish instructions may be authoritative in one company, English instructions in another. The person responsible for the area identifies the material that reflects current rules and decides whether employees may use explanations based on it before a translation is approved. Without that decision, the assistant should refer the question to that person. It does not give a document precedence based on its language or file date. The document owner also maintains the content and confirms when a new translation is ready to use.

Names matter, too. In an English answer, employees should recognize a team by the name shown in the company directory, even if the rest of the sentence is translated. A shared glossary can help keep those names consistent. The project should therefore include questions about contacts and where to send requests that employees actually struggle with.

We agree on source access for the employees who will use the application. They should be able to open the linked material within their permissions.

When organizing existing pages is enough

If there are few instructions and the team keeps both languages up to date, a shared library with clear links may be sufficient. Microsoft's documentation for multilingual SharePoint pages explains that translations are created manually and that changes to the source page do not automatically sync to all translated pages. Those pages need separate updates.

An application is worth considering when employees regularly ask colleagues about instructions written in the other language, use different names for the same process, or search several documents for an answer. In that kind of project, Syntalith connects the available materials with the team's questions. Employees can start with the request they are handling without knowing the title of a document in another language.

Before agreeing on a broader scope, it helps to discuss recurring questions in both languages and the answer the process owner expects. Fluent English is not enough: the employee needs to reach the right team and understand the conditions in the source. People who work in both languages can spot answers that sound natural but change the meaning of a company rule. We include how to review answers against your company's materials in the proposed project.

Start a conversation with Syntalith

Tell us about a time Polish and English instructions sent employees in different directions. A description of the problem and where the materials are stored is enough to begin. We can discuss connecting a selected library to answers in both languages and involving the people who can confirm their meaning. Explore Company Brain. You can also visit Syntalith's pricing page.