AI agents for following up on delayed B2B deliveries

One shipment arrived, the other is late

A customer ordered ten packs. The company sent six in the first shipment and four in the second. Delivery of the first is confirmed, the second is late, and in the last email the carrier says it is checking the onward transport. The order number covers both shipments, so in the inbox it is easy to treat the case as closed.

Beside the order, the agent shows that six packs were received and the customer is waiting for four, next to the latest message about the second shipment. It prepares a question: „Please send an update on the second shipment with four packs. In your last message you were checking its onward transport. Can you give an expected delivery date?”. The logistics coordinator checks and sends it, and the account manager tells the customer that delivery of six packs is confirmed and the date for four still has to be set. The agent gives no date the carrier has not confirmed.

An email that cannot be matched to a specific shipment goes to an employee for clarification. A wrong match would close a case that still needs attention.

What it costs and when it pays back

The count covers the work around a case: searching, reading, writing and passing things on. What remains is the time to check the output, 30% of today's work in the scenario. Before the quote we measure both times on 20 to 100 cases the team has already handled, in a €0 test that takes 5 working days.

First check what your current system shows

A transport system may already link deliveries with the order and show progress and delays. If it shows the person responsible what is still open, a better view or a reminder is enough. An agent makes sense when employees also have to read carriers' emails written in different ways and match them to shipments by hand. In both options, freshness matters: you can see when the carrier sent a message and when the system picked it up.

Where to start

The first scope covers one team's split deliveries. We run the trial on a case like the one above: after the first shipment arrives, the second still needs attention, and a colleague taking over the case has to understand what is missing without opening every email. We build this as part of AI agents. For the free process review, a description of one case from recent weeks and the tools it ran through is enough. You do not need to send confidential documents, and you get a written plan within 2 working days.