AI for installation application documents

„I sent it” does not yet point to a file

The grid operator asked for a corrected attachment to a specific application. The coordinator passed the request to the installer, who replied that the document had been sent. Yet the correspondence holds no correction, and the project folder has only the earlier version. The coordinator searches the inbox, calls the installer and loses half an hour on one case.

The agent shows the operator's request and the installer's reply next to the available file and a list of the places it checked. It proposes a message: „Thank you for letting us know you sent it. In the correspondence and folder for this project I can find the earlier version of the attachment. Please send the corrected file again, or point me to the message in which it was sent”. When the file arrives, the person responsible for the technical side checks that it concerns the right project and correction.

What it costs and when it pays back

The count covers the work around a case: searching, reading, writing and passing things on. What remains is the time to check the output, 30% of today's work in the scenario. Before the quote we measure both times on 20 to 100 cases the team has already handled, in a €0 test that takes 5 working days.

A late correction delays the whole project: the operator does not process the application, the customer waits for the connection and the crew cannot close the job. That is why, beside the coordinator's hours, the trial counts the days a case sat waiting for a file that someone had supposedly already sent.

First check the workflow in the operator's portal

Operators offer electronic channels. For example, the Polish operator TAURON Dystrybucja has an online form for registering or updating the details of a micro-installation. If the portal and your internal folder let you find the current documents and the people responsible, an agent is unnecessary. It makes sense when, outside the portal, someone still has to read emails, look for promised files and chase replies from several installers at once.

Where to start

The first scope covers one type of installation case and agreed sources of correspondence. On a finished case we check whether the coordinator finds the right version of the attachment and knows whom to contact. We build this as part of AI agents. For the free process review, a description of one case from recent weeks and the tools it ran through is enough. You do not need to send confidential documents, and you get a written plan within 2 working days.