Why an eBay payout differs from your order total

Marketplace settlements: a combined charge and detailed fees are different records

The person settling sales on Allegro, the Polish marketplace, wants to explain a payout. In the funds statement they see a combined charge for fees, refunds to buyers and income from orders, and the total does not match the shop's order register. The difference between the totals alone does not say whether a transaction is missing or a fee belongs to another period. Allegro explains how it collects fees (in Polish) for its services from the money from sales.

The view lets you open the payout, the fund movements and the fee history next to the shop's orders. The sale date, the date of the fund movement and the payout date can fall in different periods, and a refund to the buyer and a refund of the seller's fee carry separate labels. Once the recognised parts are joined, what remains is a line that cannot be assigned, with its amount and source.

With orderly transaction and order numbers, rules do the matching and the calculations. AI helps read inconsistent descriptions of movements and match them to orders when the number is not given directly.

What marketplace settlement automation costs and when it pays back

The count covers the work around each case: searching, reading, writing and handing over. What remains is the time to check the result, 30% of today's work in the scenario. Before the quote we measure both times on 20 to 100 cases the team has already handled, in a free test that takes 5 working days.

An unexplained difference in a payout often stays until the end of the year as one amount to correct. When every payout has its parts assigned each month, accounting gets closed summaries, and questions to the marketplace can be asked while the data is fresh.

Check the marketplace reports before integrating

If the marketplace's report already lets you explain a payout, it is enough to organise how you use it and link it to the shop's order numbers. An automation makes sense when the shop sells on several marketplaces, there are dozens of payouts, and an employee moves between statements in a spreadsheet every month.

Where to start

We base the first call on one payout where the employee spent a long time moving between statements, for a chosen account and period. We build this kind of system as part of our AI automations. For the free process review, a description of one case from the last few weeks and the tools it went through is enough. You do not need to send confidential documents, and you receive a written plan within 2 working days.