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AI help where employees complete their work
Short answer
An AI knowledge base next to a form explains what a field means, for example „material recipient”, and points to the passage in the approved instruction, while the employee fills in the information themselves. If everyone asks about the same field, fixing the label works better. An AI application on company documents costs from €3,000 net at Syntalith. At 600 form questions a month and 6 minutes of searching each, it pays back in 1.7 months.
How we workDetails ↓
- 01Call30 minutes with an engineer, free
- 02PrototypeA working system on your process and data, free
- 03ImplementationTarget and fixed price in the contract; 50% at signing
- 04Acceptance50% once the agreed target is met
- net per application, fixed price before contract
- from €3,000
- from signing the contract to acceptance
- 4–10 weeks
- free prototype on your documents
- €0
We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓
Author: Syntalith · 3 min read
Statistics
Help at work and AI: statistics 2026
1.7 mo.
payback of €3,000 at 600 form questions a month: €2,094 of work today, €323 with checking and the model. Scenario.
49%
According to Anthropic (2024), combining contextual embeddings with BM25 search cut failed retrievals by 49%, and by 67% with reranking.
48%
According to the European Commission (2026), 48% of small and medium-sized companies in the EU name a lack of expertise as a barrier to AI.
Source: European Commission, Flash Eurobarometer 578 (2026) ↗
32.7%
According to Eurostat (2025), 32.7% of people aged 16 to 74 in the EU used generative AI tools in the previous 3 months.
15.1%
According to Eurostat (2025), 15.1% of people aged 16 to 74 in the EU used generative AI tools for work.
Figures checked: 22 October 2026
The question comes up at a specific field
An employee requests materials for an event. The form asks for the „material recipient”, and he does not know whether to enter himself or the event participants. The instruction exists, but he has to leave the application, find the document and translate its description into the task at hand.
- 01Contextthe form's name and the employee's question
- 02Sourcethe approved instruction with the passage
- 03Answerwhat the field means, with no filling in for the employee
- 04Signalrecurring questions passed to the process owner
The form's name and the question are enough for the help. You do not need to pass on the whole content of the request or fill in fields automatically. The employee sees which form the conversation concerns and can open the full instruction. A chat window next to the form helps little if the answer does not refer to the field where the employee stopped.
What it costs and when it pays back
- Today
- 600 form questions × 6 min = 60 h (€2,094)
- With the system, a person checks the result in 15% of the time
- €314
- Model, 1 call per case, Claude Sonnet 5.5
- €9
- Cost of one case
- €3.49 today, €0.54 with the system
- Saving
- €1,771 a month
Payback of €3,000
1.7 months
The volume, the time and the checking share are the scenario's assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Model: 6,000 input tokens and 500 output tokens per call at Anthropic's rates, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
The model is a small item here. The result depends on the time that searching and asking around take today, and on how much of it remains for checking the answer. With forms, we also count requests sent back for correction because of a wrongly filled field, since each one takes the time of the requester and of the person checking. If after a month most questions concern one field, fixing the form gives more than extending the assistant.
Before we price the build, we run a test on 20 to 100 questions the team has already asked: we compare the application's answer with what the employee found by hand, and we count the time from the question to the source. The test takes 5 working days and costs €0.
Embedding a chat is one option
Microsoft describes publishing a Copilot Studio agent on your own page by embedding it in a website. Better field labels or a link to a short instruction may be enough. An assistant is justified when employees ask varied questions that need several approved materials. Questions to the assistant are also a signal to the process owner about which fields to fix.
Everyone asks about one field
a fixed label or explanation
form configuration
Several fields, one instruction
a link to the instruction next to the form
no application
Varied questions across several instructions
an assistant next to the form
from €3,000
Where to start
The first scope is one form where employees most often look for help. The process owner maintains the instruction, and the form's users judge the answers.
For the first call, one question that keeps coming back to colleagues and where the team looks for the answer are enough. You do not need to send confidential documents, and you receive the written plan within 2 working days.
Worked example · Scenario
How we count the payback: answers from company documents
We run the same count for your documents in the free review.
€3,723
a month for finding answers to 800 questions in documents
Payback: 1 mo.
Our assumptions are 8 minutes to find an answer in documents or ask a colleague, and checking in 15% of the old time. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 6,000 + 500 tokens per answer from documents, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
See the full calculation →
