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Custom vision models: are your defect photos enough?

Short answer

A custom model for defects in photos makes sense when the image shows what the inspector judges, and a ready-made vision product misses defects or flags too many good parts. First check the lighting and the number of physical parts in the photos. At 20,000 photos a month, a ready-made vision product cuts errors from 3% to 2% and fine-tuning to 1%, which together saves 20 hours of corrections, or €698 a month.

How we workDetails ↓

  1. 01Call30 minutes with an engineer, free
  2. 02PrototypeA working system on your process and data, free
  3. 03ImplementationTarget and fixed price in the contract; 50% at signing
  4. 04Acceptance50% once the agreed target is met
model on your server or in the cloud in the EU
quoted after the review
same work in application with EU cloud model
from €3,000
task, data and equipment analysis
€0

We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓

Author: Syntalith · 3 min read

Example: the morning request inbox
Agent · ready

Statistics

Quality control and AI: statistics 2026

20 h

fewer corrections a month at 20,000 photos: a ready-made vision product cuts errors from 3% to 2%, fine-tuning to 1%, at 3 min per correction. Scenario.

Figures checked: 22 October 2026

A scratch under the lamp and in the photo

The quality department wants to catch fine scratches on painted housings. An inspector can turn the part under a lamp and look closely at the mark, while the model only gets the camera image. If glare hides the scratch, the photo does not give the model the same information. Start by looking at the photos with someone who knows these defects: is the mark visible, and is the difference between a defect and an acceptable surface visible?

Also ask how many physical parts were photographed, from which batches and under what conditions. A thousand photos of ten parts tell you less than a hundred photos of a hundred parts. With rare defects, correctly flagging a few known cases tells you little about the next one.

An assessment before ordering a model
  1. 01Photosdoes the inspector see the defect in the image
  2. 02Partsthe number of physical parts, batches and light settings
  3. 03Taska type of defect, or anything unusual
  4. 04Consequencesmissed defects and alarms on good parts
  5. 05Timehow long the inspector spends explaining alarms

How much a simpler change gives, and how much training adds

Scenario: 20,000 photos a month
Today: 3% errors × 20,000 × 3 min
30.0 h (€1,047)
After a change without training (a ready-made vision product): 2%
20.0 h (€698)
After fine-tuning: 1%
10.0 h (€349)
The simpler change gives 10 h, fine-tuning adds another 10 h (€349) a month

Compare fine-tuning with the cost of examples, training and re-evaluation

The error shares and the time per correction are the scenario's assumptions, which we measure on the client's cases not used for training. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat.

In this count a ready-made vision product gives a good part of the effect for a fraction of the cost. Training makes sense at a larger scale or when the remaining errors are expensive. An error in this count is a missed defect or an alarm on a good part, because both end in another inspection.

A comparison before deciding to train
  • Evaluation cases kept apart from the training examples
  • The same set for the current model, the simpler change and the adapted model
  • Correct answers prepared by the people who correct the results today
  • Errors counted separately for each type of mistake
  • A plan to re-evaluate after a change of the base model or the process

The set of training examples has to be maintained: when the process, the naming or the base model changes, the evaluation is repeated on the same test set. We include that cost in the quote together with the training itself.

Recognising a defect or flagging an anomaly

Classification assigns an image to a category, such as a specific type of scratch, and needs examples with a confirmed defect. Anomaly detection points to an area that differs from a correct surface, but does not settle on its own which defect it is. The MVTec AD 2 data set for comparing anomaly detection methods contains test photos under different lighting conditions. Supervised fine-tuning is further training of an existing model on examples with the correct result. The wider process is covered in the article on quality control with computer vision.

Lighting, a vision product or a custom model
  • The defect is not visible in the photo

    a change of lighting or angle

    on the plant's side

  • A consistent image, typical defects

    a ready-made vision product

    the vendor's licence

  • The product misses defects or raises too many alarms

    a custom model on confirmed photos

    priced after a comparison

Where to start

To begin, selected photos of defective and good parts and a description of what the inspector checks today are enough. We run the comparison on parts not used for training, separately for batches and light settings. We adapt models as part of private LLMs, and we build the app where an employee sees the result next to the source as part of AI apps. For the free analysis, a few examples of an error that keeps coming back and a note on who corrects it today are enough.

Worked example · Scenario

How we count the payback: visual inspection

We run the same count for your plant in the free analysis.

€2,792

a month for collecting the evidence for 80 complaints

Payback: 1.3 mo.

1 hour to collect the evidence and draft a complaint report and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: reading a photo at €0.0042 (0.004734 USD), measured in our field documentation system, plus the description (Claude Sonnet 5.5, about 2,000 + 400 tokens), at the ECB rate of 1.1205 USD per euro on 22 October 2026.

See the full calculation →

This is how we implement it in companies

All case studies →

Client results.

All projects →
foap.comcustomer service

foap.com customer service: 95% of replies are sent automatically.

Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.

the system sends the answers itself, without human typing
95%
time from the arrival of the e-mail to the ready response (median)
30 s
e-mails that require a response receive a ready-made draft
100%
less work for every 1000 answers (estimate)
47 h

Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.

How foap.com customer service works →
Sample messages. Money matters always come to the person.

Other implementations

jaktako.design

studio projektowe

−87%

Time to look for new customers, every day

4 hours → 30 min

approx. 73 hours less per month (21 days of work)

according to the studio

How the agent loop works →
Signature Estates

real estate

approx. −90%

Operator time spent browsing portals, per day

2–3 hours → 20 min

approx. 45 hours less per month (21 days of work)

respect · contact the seller 5 minutes after the announcement

How the agent finds property listings →
Kuba Koziej, CEO and co-founder of MoreGrowth and board member at Natu.Care

Kuba Koziej

CEO and co-founder, MoreGrowth

„We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”

View the original training review on LinkedIn ↗

A model on your server or in the cloud in the EU, proven on your tasks.Book a free process review (30 min) →

How we build automation and agents

From a conversation to a working system in four steps.

  1. 01 · 30 min

    Free process review

    €0

    You're talking to an engineer. You receive the written plan within 2 business days.

  2. 02 · 5 days

    Free prototype

    €0

    The system works on 20-100 cases that your team has already handled. You see every result.

  3. 03 · 2–16 weeks

    Build

    50%

    Fixed price and goal written in the contract. First installment upon signing.

  4. 04 · after reaching the goal

    Reception

    50%

    You pay the second installment when the system reaches its target on your cases.

How a free prototype is created

Mon.

We set a goal

What result do you consider good?

Tue–Wed

The system is working

It goes through your affairs, one by one.

Thu

We compare

We check every difference with the team's work.

Fri

Result and price

List of errors and fixed implementation price.

You choose the matters. We anonymize them upon request, they stay in the EU and we delete them after the test.

On the market, such a test usually costs from PLN 3,000 to PLN 8,000.

Book a free process review (30 min)

We establish a prototype during a free analysis.

Data checked on October 25, 2026.

„Is my data safe?”

Yes. You choose where they go: from your company account to the model on your server.

  1. 00Employee's private account

    Customer and company data ends up in an account that the company cannot see or control. There is no data processing agreement, so it is a violation of the GDPR. When an employee leaves, the chat history goes with them.

  2. 01ChatGPT or Claude corporate account

    The provider does not use your data to train models. A copy of the queries remains in his logs for up to 30 days.

  3. 02API with zero retention (ZDR)

    The provider processes the request and does not save anything. It requires his consent, we prepare the application together.

  4. 03Processing in the EU

    Queries are counted and stored in Europe: OpenAI in the EU region, Claude via clouds with the EU region.

  5. 04Model at your place

    The open model runs on your server or in your cloud in the EU. The data does not go outside the company.

What we do with every implementation

  • Confidentiality agreement and data processing agreement before we receive any data.
  • You choose the cases for the prototype and we anonymize them upon request.
  • The data stays in the EU and we delete it after the test.
  • Corporate accounts with an administrator on your side.

When data cannot leave the company

The open model runs on your server or in your cloud in the EU. To choose from:

White-tailed eagle
Polish model, SpeakLeash and ACK Cyfronet AGH
PLLUM
Polish model, HIVE consortium commissioned by the Ministry of Digitization
Qwen
Alibaba
GLM
Zhipu AI
DeepSeek
DeepSeek

We select a model for the task and check it on your cases. We run it, tune it and maintain it.

Source: Bielik and PLLuM, ACK Cyfronet AGH ↗ · PLLuM, Ministry of Digitization ↗

Do you have a lot of your own data? We will fine-tune the small model.

  1. 1 Your examples
  2. 2 tuning
  3. 3 test on new cases
  4. 4 model at your place

When you have thousands of similar emails, documents or reports, we teach a small open model based on your examples. It works for you, responds quickly and costs less to maintain than a large model. We measure quality on issues that the model has not seen while learning.

Przemysław and Piotr did it in large programming and consulting companies. Artem did it before and does it today at Syntalith. It's about models on your own infrastructure, tuning and quality measurement.

You choose the protection level during the interview. We sign the data processing agreement before we see any data.Schedule a free analysis →

Private AI models

A model on your server or in the cloud in the EU, proven on your tasks.

We select the model and equipment for the task, run it and measure the quality using your examples before you buy anything. The data stays in the company or in the cloud in the EU. We price implementation, hardware or hosting and support separately after analysis.

View private AI models →
model on your server or in the cloud in the EU
quoted after the review
same work in application with EU cloud model
from €3,000
task, data and equipment analysis
€0

Questions

  • When is it worth ordering a custom defect detection model?

    When the defect is visible in the photo and a ready-made vision product misses it or flags too many good parts. The assessment uses parts and batches not used for training.

  • How many photos does a vision model need?

    What counts is the number of physical parts, batches and lighting conditions. The number of photos alone does not show it. With rare defects, a few confirmed cases tell you little about the next ones.

  • How much does fine-tuning a model cost?

    At Syntalith an AI app costs from €3,000 net, and we price adapting a model after comparing it with a simpler change on cases the model has not seen. In the scenario, fine-tuning adds 10 hours a month on top of what a ready-made vision product achieves.

Let's talk

Just write, call or choose a date.

We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.

We will accept 3 more companies by the end of the year.

Mon–Fri 9:00–17:00 CET

What our OpenAI and Anthropic partnerships mean for you.

OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.

OpenAI Select PartnerClaude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
When we roll out ChatGPT, Claude or Copilot, you buy the licences directly from OpenAI, Anthropic or Microsoft and they invoice you. We add nothing to the licence.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.

Participation in programs does not mean that OpenAI or Anthropic endorses our services.