AI in quality control: complaints and 8D documentation
A complaint arrives with the customer's photos and description. The system gathers the evidence into a case with a draft report, and the quality engineer assesses the cause.
Automation, paid once
from €3,000 net
Test on your process: €0
You pay 50% after acceptance
How much does AI for quality control cost, and when does it pay back?
Short answer
AI for quality control costs from €3,000 net. In our scenario it pays back in 1.3 months. Today, collecting the evidence for 80 complaints costs €2,792 a month. With the system, the same work costs €420. The quality engineer establishes the root cause and the corrective actions. The test on your process is free.
Statistics
Industry and AI: statistics 2026
17.3%
According to Eurostat (2025), 17.3% of EU manufacturing enterprises used AI.
According to the European Commission (2026), 42% of EU small and medium-sized companies already use AI or automated work management systems, mostly in a limited way.
According to the European Commission (2026), 90% of companies using AI say people take the decisions. In these companies, 2% of decisions are fully automated.
a month for collecting the evidence for 80 complaints
Today€2,792
With the system€420
Payback: 1.3 mo.
In your company
Plant with 50 people
20 complaints · €698 a month
5.1 mo. payback
Plant with 200 people
80 complaints · €2,792 a month
1.3 mo. payback
Group of plants
250 complaints · €8,725 a month
0.4 mo. payback
The team gets back about 68 hours of work a month, or 9 working days, and the company €28,467 a year. We count after the time a person spends checking and after the model cost.
80 × 60 min = 80 h × €34.90 = €2,792 a month. With the system, a person checks the output in 15% of the old time (€419) and the model costs €1. That leaves €420. The saving is €2,372 a month, so €3,000 pays back in 1.3 months.
Assumptions: 1 hour to collect the evidence and draft a complaint report and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: reading a photo at €0.0042 (0.004734 USD), measured in our field documentation system, plus the description (Claude Sonnet 5.5, about 2,000 + 400 tokens), at the ECB rate of 1.1205 USD per euro on 22 October 2026.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
The field work documentation we have already built
A photo, a voice note and a job sheet enter the case as separate pieces of evidence, each with its source. A conflicting machine number waits for the coordinator. Reading a photo cost €0.0042. Demonstrator on test data.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
You choose the test cases. We anonymise them on request.
They stay in the EU and we delete them after the test.
We sign the NDA and the data processing agreement before we receive anything.
After acceptance you keep the code, the test set and the documentation. You pay for licences and model usage directly to the provider. Your quality team on ChatGPT or Claude: from €1,150 net for a team of up to 10 people.
Questions
Where should quality control start with AI?
With the complaints where collecting the evidence takes the most time. In the review we count how many there are.
How much does complaint handling automation cost?
From €3,000 net, paid once. After the 5-day test the build takes 2 to 6 weeks. You get a fixed price before the contract: 50% on signing and 50% after acceptance on your own complaints.
Is ChatGPT enough?
ChatGPT will help word a report, and that is a good first step, from €1,150 net. Linking photos to batch documents needs a system connected to your production systems.
When does it not pay off?
Below 9 complaints a month the payback takes more than a year. Then it is better to start with ChatGPT or Claude for the team, from €1,150 net, with training on your own tasks.
What do we need to prepare?
20 to 100 closed complaints with their evidence and reports, and your report template.
Let's talk
Just write, call or choose a date.
We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.
We will accept 3 more companies by the end of the year.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
