AI in an IT team: the change from the email beside the ticket and the plan
ChatGPT or Claude puts a client's request from an email next to the plan and the requirement in the ticket. The team lead decides whether the plan changes.
ChatGPT or Claude, team of up to 10 people
from €1,150 net
Review and written plan: €0
Results measured after 30 days
How much does an AI rollout in an IT team cost, and when does it pay back?
Short answer
An AI rollout in an IT team costs from €1,150 net. In our scenario it pays back in 1.2 months. Today, moving agreements into tickets in a team of 8 costs €3,627 a month. After the rollout, the same work costs €2,682, licences included. The team lead decides on the plan and on commitments to the client. AI does not deploy code. The first call with an engineer is free.
Statistics
Communication and AI at work statistics 2025
60%
According to Microsoft (2024), Microsoft 365 users spend 60% of their time in the apps on email, chat and meetings.
What moving agreements into tickets costs you today
€3,627
a month for moving agreements into tickets in a team of 8
Today€3,627
With the system€2,682
Payback: 1.2 mo.
In your company
Team of 4
4 people, 4 h a week · €2,418 a month
1.8 mo. payback
Team of 8
8 people, 3 h a week · €3,627 a month
1.2 mo. payback
Department of 25
25 people, 3 h a week · €11,334 a month
0.8 mo. payback
The team gets back about 31 hours of work a month, or 4 working days, and the company €11,340 a year. We count after the time a person spends checking and after the licences.
8 people × 3 h a week × 4.33 weeks = 103.9 h × €34.90 = €3,627 a month. With ChatGPT or Claude we assume this work takes 30% less time (€1,088), and licences for 8 people cost €142.74. The saving is €945 a month, so €1,150 pays back in 1.2 months.
Assumptions: 3 to 4 hours a week per person for moving agreements from emails and meetings into tickets is our assumption. A 30% cut sits within the range of controlled studies (MIT: 40%, Harvard and BCG: 25%). €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Licence: ChatGPT Business or Claude Team at 20 USD per person a month on annual billing, about €17.85 at the ECB rate of 1.1205 USD per euro on 22 October 2026. Rollout: from €1,150 for up to 10 people, from €2,300 for 11 to 40 people.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
Answers only from documents the person asking can open
We built search across company documents that answers only from files the person asking can open, and gives the source. A document outside their permissions never reaches the search. In the recorded run the answer was produced locally with a median of 521 ms.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
Company accounts with roles and your own administrator
A team project with the plan and requirements
Training on your own tickets and emails
Measurement sheet before and after 30 days
What happens to your data
On Business and Team plans the provider does not train models on company data by default.
Before we connect anything, we check that the tool cannot see files the employee has no access to.
Where personal data is involved, we sign a data processing agreement first.
After the rollout you keep the accounts with your own administrator, the AI policy, projects with company knowledge and the measurement sheet. You buy licences directly from OpenAI or Anthropic, with no mark-up from us. Already use ChatGPT or Claude? A review of your setup takes one day and costs €450 net.
Questions
How much does a team rollout cost?
From €1,150 net for a team of up to 10 people, paid once, in 2 weeks. For 11 to 40 people, from €2,300 net. You buy ChatGPT Business or Claude Team licences directly from the provider, about €17.85 a person a month on annual billing.
Does this cover Codex or Claude Code too?
We teach agent work with code as the AI-Native course, for one person or the whole team. This rollout covers handing over agreements and tasks.
When does it not pay off?
When a team of 4 people spends less than 0.9 hours a week per person on this work, the payback takes more than a year. Then Business or Team accounts and the provider's documentation are enough. We will help you choose a plan in the free process review.
What do we need to prepare?
The list of your team's tools (tickets, chat, email), 3 sample scope changes from emails and the person who will administer the accounts.
Let's talk
Just write, call or choose a date.
We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.
We will accept 3 more companies by the end of the year.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
