AI for vets: appointments and contact with pet owners
Pet owners call to book or move a visit. The system handles reminders and appointment changes, and the front desk approves them.
Automation, paid once
from €3,000 net
Test on your process: €0
You pay 50% after acceptance
How much does AI for a veterinary clinic cost, and when does it pay back?
Short answer
AI for a veterinary clinic costs from €3,000 net. In our scenario it pays back in 2.5 months. Today, handling 600 reminders and appointment changes by hand costs €1,396 a month. With the system, the same work costs €213. The vet assesses the diagnosis, the recommendations and how urgent a visit is. The test on your process is free.
Statistics
Appointments and customer service: statistics 2026
23%
According to a systematic review in Health Policy (2018), the average no-show rate for medical appointments is about 23%.
According to the European Commission (2026), customer service is the most common use of AI among EU small and medium-sized companies that already use it: 47%.
According to the European Commission (2026), 90% of companies using AI say people take the decisions. In these companies, 2% of decisions are fully automated.
a month for handling 600 reminders and appointment changes by hand
Today€1,396
With the system€213
Payback: 2.5 mo.
In your company
Small clinic
200 appointment changes · €465 a month
7.6 mo. payback
Clinic with 3 vets
600 appointment changes · €1,396 a month
2.5 mo. payback
Animal hospital
1,500 appointment changes · €3,490 a month
1 mo. payback
The team gets back about 34 hours of work a month, or 4 working days, and the company €14,195 a year. We count after the time a person spends checking and after the model cost. The process also brings money: recovered visits are worth about €688 a month in this scenario (see the assumptions under "How we calculate it"). According to a systematic review in Health Policy (2018), patients miss about 23% of booked medical appointments. A slot cancelled early can go to someone on the waiting list.
600 × 4 min = 40 h × €34.90 = €1,396 a month. With the system, a person checks the output in 15% of the old time (€209) and the model costs €4. That leaves €213. The saving is €1,183 a month, so €3,000 pays back in 2.5 months. On top of that, recovered visits bring about €688 a month in this scenario, which the payback leaves out.
Assumptions: 4 minutes per reminder or appointment change and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 2,000 + 300 tokens per change, at the ECB rate of 1.1205 USD per euro on 22 October 2026. Recovered visits are a scenario: we assume 1 in 30 handled changes frees a slot early, the front desk fills it from the waiting list and a visit is worth €34. In the review we count it on your price list.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
For a staffing agency (client under NDA) we built enquiry handling with a voicebot that leads the first call and records the result in the CRM. The agency saves almost an hour of work for every person who applies.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
You choose the test cases. We anonymise them on request.
They stay in the EU and we delete them after the test.
We sign the NDA and the data processing agreement before we receive anything.
After acceptance you keep the code, the test set and the documentation. You pay for licences and model usage directly to the provider. Your clinic team on ChatGPT or Claude: from €1,150 net for a team of up to 10 people.
Questions
Where should a veterinary clinic start with AI?
With reminders and rescheduled visits, which keep the phone busy. In the review we count how many there are.
How much does automating appointments in a clinic cost?
From €3,000 net, paid once. After the 5-day test the build takes 2 to 6 weeks. You get a fixed price before the contract: 50% on signing and 50% after acceptance on your own cases.
Is ChatGPT enough?
ChatGPT will help write practical instructions for an owner. Calendar changes and reminders from the vet's plan need a system connected to your practice software. Your team on ChatGPT or Claude is a second step, from €1,150 net.
When does it not pay off?
Below 130 appointment changes a month the payback takes more than a year. Then it is better to start with ChatGPT or Claude for the team, from €1,150 net, with training on your own tasks.
What do we need to prepare?
An export of visits from your practice software, 20 to 100 requests to reschedule and your rescheduling rules.
Let's talk
Just write, call or choose a date.
We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.
We will accept 3 more companies by the end of the year.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
