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AI training for IT procurement: preparing for vendor renewals

Short answer

AI training for an IT procurement team teaches you to prepare a note before a contract renewal that links usage reports with questions for the administrator, the departments and the vendor. The key exercise is catching a draft that confuses users with access and active users. At Syntalith team training costs from €1,150 net a day. With 4 people each saving 1.5 hours a week, it pays back in 1.4 months after licence costs.

net per day of closed training for the team
from €1,150
people in one training group
up to 15
after this time, we measure the effect on the same tasks
30 days

We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓

Author: Syntalith · 3 min read

Example: the morning request inbox
Agent · ready

Statistics

IT procurement and AI: statistics 2026

1.4 mo.

payback of a €1,150 training at 4 people saving 1.5 hours a week each: €907 of time regained, €75 of licences a month. Scenario.

Figures checked: 22 October 2026

Having access to a service and using it

A buyer prepares a note from a report for one product and one month. The report shows users with access and active users separately, and the draft prepared with AI calls everyone with access active. The reader gets a misleading picture of how the product is used. The corrected note keeps both measures, the product name and the month.

A question goes to the business owner:

Which recurring tasks need this service outside the period shown in the report?

A month with no activity does not settle whether access should be removed. The Microsoft 365 usage reports documentation distinguishes EnabledUsers and ActiveUsers for a chosen month, year and product, and the definition of activity depends on the product. On material like this we practise keeping the meaning of a measure in a summary.

A fictional report for one service
Active users
84 ÷ 120 × 100% = 70%
No activity in the month
120 − 84 = 36 people
Seats approved for removal after talks with the departments
12
Lower bill a month
12 × €20 = €240

Lower bill a year

€240 × 12 = €2,880

The rate of €20 net per seat is fictional. A lower bill needs a change to the contract, and the administrator checks the dependencies and whether the number of seats can change.

Of the 36 inactive people, the team removes only 12 seats, because the others use the service outside the report's period or have tasks named by their departments.

A note ready before the renewal
  • Both measures with the product name and the month
  • Questions to department owners about recurring tasks
  • A specific part of the scope in the question to the vendor
  • A change in the number of seats confirmed by the administrator

What it costs and when it pays back

Scenario: 4 people after the training
Time saved
4 people × 1.5 h a week × 4.33 = 26.0 h
Value of that time
€907
Licences
$84 (€75)
Left after licences
€832 a month

Payback of a €1,150 training

1.4 months

The hours saved are the scenario's assumption, which we check by timing the tasks before the training and after 30 days. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Copilot Business licences at $21 per person a month, at the ECB rate of 1.1205 USD per euro on 22 October 2026.

We measure the hours in the scenario before the training and after 30 days, on the same team tasks. If after a month checking AI texts takes as long as writing from scratch, we change the exercises or the scope of the tool.

According to Eurostat (2025), 52.7% of EU enterprises with at least 10 employees used paid cloud computing services. Every one of those subscriptions comes up for renewal, so the exercise with usage reports also helps with AI tools.

First check the reports in your current service

If the problem is access to usage data, first check the reports available in your current service and the team's permissions. The training is about interpreting that material and preparing the renewal conversation. Comparing offers for a new request is covered in AI in procurement.

Report, training or automation
  • No access to usage data

    reports and permissions in your current service

    configuration

  • The reports exist, the notes mix up the measures

    training on notes before a renewal

    from €1,150 a day

  • Many services and vendors every quarter

    automation that gathers the reports

    from €3,000

Where to start

We set the programme on a renewal where the team had the reports but had to work out what to ask the departments or the vendor. The buyer organises the case, the administrator reads the scope of the report, and the business owner explains what work the product is used for. We run the workshop as part of team training. For the free analysis, a description of one task the team does every week and of the tools it uses is enough. You get the written training programme within 2 working days.

Worked example · Scenario

How we count the payback: IT procurement

We run the same count for your team in the free analysis.

€2,792

a month for checking 800 supplier invoices by hand

Payback: 1.3 mo.

6 minutes to compare an invoice with the order and the goods receipt and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: €0.0040 per invoice, measured in our invoice coding system (0.004514 USD), at the ECB rate of 1.1205 USD per euro on 22 October 2026.

See the full calculation →

This is how we implement it in companies

All case studies →

Client results.

All projects →
foap.comcustomer service

foap.com customer service: 95% of replies are sent automatically.

Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.

the system sends the answers itself, without human typing
95%
time from the arrival of the e-mail to the ready response (median)
30 s
e-mails that require a response receive a ready-made draft
100%
less work for every 1000 answers (estimate)
47 h

Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.

How foap.com customer service works →
Sample messages. Money matters always come to the person.

Other implementations

jaktako.design

studio projektowe

−87%

Time to look for new customers, every day

4 hours → 30 min

approx. 73 hours less per month (21 days of work)

according to the studio

How the agent loop works →
Signature Estates

real estate

approx. −90%

Operator time spent browsing portals, per day

2–3 hours → 20 min

approx. 45 hours less per month (21 days of work)

respect · contact the seller 5 minutes after the announcement

How the agent finds property listings →
Kuba Koziej, CEO and co-founder of MoreGrowth and board member at Natu.Care

Kuba Koziej

CEO and co-founder, MoreGrowth

„We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”

View the original training review on LinkedIn ↗

Practice this on your team’s own tasks.Book a free process review (30 min) →

„I already use AI.”

Your people too. Just no rules.

From our conversations with companies

5 na 10 employees paste sensitive data into private AI accounts: contracts, invoices, customer data.

In ESET survey (2026)

1 na 10 admits this in the survey.

Customer data pasted into a private AI account without an data processing agreement is a violation of the GDPR.

Don't worry, we won't tell anyone :)

What do we see in companies that "already use"

  • Only ChatGPT or Claude accounts, without plugins, skills, integrations and MCP servers with company tools.
  • Company programs are not connected to AI. People still click through systems and Excel, and enter chat data manually.
  • Lack of company standards: everyone writes instructions in their own way, no one shares what works.
  • No rules for personal data, GDPR and company secrets.
  • No limits and no visibility: no one knows who uses AI, how much and for what.

62% Polish employees use AI at work · 27% companies have written rules for working with AI.

Source: ESET and DAGMA, Cyberportrait of Polish business 2026 (March 2026, 1,026 people) ↗

ChatGPT or Claude space review

Accounts, permissions, rules for working with data and 5 tasks set for the team. 1 day.

€450 net

ChatGPT rollout →Claude rollout →

Company accounts, rules of working with data and team training in 2 weeks, from €1,150 net.View implementation for the team →

„Is my data safe?”

Yes. You choose where they go: from your company account to the model on your server.

  1. 00Employee's private account

    Customer and company data ends up in an account that the company cannot see or control. There is no data processing agreement, so it is a violation of the GDPR. When an employee leaves, the chat history goes with them.

  2. 01ChatGPT or Claude corporate account

    The provider does not use your data to train models. A copy of the queries remains in his logs for up to 30 days.

  3. 02API with zero retention (ZDR)

    The provider processes the request and does not save anything. It requires his consent, we prepare the application together.

  4. 03Processing in the EU

    Queries are counted and stored in Europe: OpenAI in the EU region, Claude via clouds with the EU region.

  5. 04Model at your place

    The open model runs on your server or in your cloud in the EU. The data does not go outside the company.

What we do with every implementation

  • Confidentiality agreement and data processing agreement before we receive any data.
  • You choose the cases for the prototype and we anonymize them upon request.
  • The data stays in the EU and we delete it after the test.
  • Corporate accounts with an administrator on your side.

When data cannot leave the company

The open model runs on your server or in your cloud in the EU. To choose from:

White-tailed eagle
Polish model, SpeakLeash and ACK Cyfronet AGH
PLLUM
Polish model, HIVE consortium commissioned by the Ministry of Digitization
Qwen
Alibaba
GLM
Zhipu AI
DeepSeek
DeepSeek

We select a model for the task and check it on your cases. We run it, tune it and maintain it.

Source: Bielik and PLLuM, ACK Cyfronet AGH ↗ · PLLuM, Ministry of Digitization ↗

Do you have a lot of your own data? We will fine-tune the small model.

  1. 1 Your examples
  2. 2 tuning
  3. 3 test on new cases
  4. 4 model at your place

When you have thousands of similar emails, documents or reports, we teach a small open model based on your examples. It works for you, responds quickly and costs less to maintain than a large model. We measure quality on issues that the model has not seen while learning.

Przemysław and Piotr did it in large programming and consulting companies. Artem did it before and does it today at Syntalith. It's about models on your own infrastructure, tuning and quality measurement.

You choose the protection level during the interview. We sign the data processing agreement before we see any data.Schedule a free analysis →

AI training for teams

Practice this on your team’s own tasks.

Closed training is conducted by engineers who implement AI systems themselves. We arrange the program according to the participants' roles and tools, and we measure the time of the same tasks before the training and after 30 days.

See AI training →
net per day of closed training for the team
from €1,150
people in one training group
up to 15
after this time, we measure the effect on the same tasks
30 days

Questions

  • What does AI training for an IT procurement team teach?

    Preparing a note before a contract renewal: reading usage reports without mixing up the measures, questions for the administrator and the departments, and specific questions for the vendor about changes to the scope of the service.

  • Is an activity report enough to remove licences?

    No. A month with no activity calls for a question to the department owner about recurring tasks, and a change in the number of seats depends on the contract terms.

  • How much does such training cost?

    At Syntalith from €1,150 net for a day of workshop for the team. Copilot Business licences cost $21 per person a month. With 4 people saving 1.5 hours a week each, the payback is 1.4 months.

Let's talk

Just write, call or choose a date.

We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.

We will accept 3 more companies by the end of the year.

Mon–Fri 9:00–17:00 CET

What our OpenAI and Anthropic partnerships mean for you.

OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.

OpenAI Select PartnerClaude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
When we roll out ChatGPT, Claude or Copilot, you buy the licences directly from OpenAI, Anthropic or Microsoft and they invoice you. We add nothing to the licence.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.

Participation in programs does not mean that OpenAI or Anthropic endorses our services.