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The same delivery date in ERP, CRM, and the portal

Short answer

Delivery date automation copies the date agreed with the client from the order system to the CRM and the client portal, and keeps the warehouse dispatch date as a separate field. When an update does not arrive, the coordinator sees it on the order. At Syntalith the automation costs from €3,000 net, and with 800 date changes a month at 5 minutes each it pays back in 1.5 months.

How we workDetails ↓

  1. 01Call30 minutes with an engineer, free
  2. 02PrototypeA working system on your process and data, free
  3. 03ImplementationTarget and fixed price in the contract; 50% at signing
  4. 04Acceptance50% once the agreed target is met
net for the automation of one process, build paid once
from €3,000
from signing the contract to acceptance
2–6 weeks
free prototype on your cases
€0
Book a free process review (30 min)

We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓

Author: Syntalith · 3 min read

Example: the morning request inbox
Agent · ready

Statistics

Logistics and AI: statistics 2026

1.5 mo.

payback of a €3,000 automation at 800 date changes a month: €2,327 of work today, €353 with checking and the model. Scenario.

Figures checked: 22 October 2026

Delivery date synchronisation: Friday for the client, Thursday for the warehouse

The company agreed delivery with the client for Friday. The goods are due to leave the warehouse on Thursday. The coordinator has both dates in the order system, and the salesperson sees the previous date, Wednesday, in the CRM. The coordinator opens the second program, finds the order, changes Wednesday to Friday and also checks the client portal. When they forget, the salesperson confirms Wednesday to the client.

A connection between the systems copies the Friday delivery date to the CRM, and the client portal uses the corrected date. This needs a decision on where the company records the agreed date and how it recognises the same order in both programs, because the client's name is not enough when there are several orders. The warehouse dispatch date stays a separate field and does not overwrite the date for the client. A new date calculated by planning goes to the coordinator first. The client gets the date only after the coordinator decides.

What to check in the test
  • An order with different dispatch and delivery dates
  • Two orders from the same client in one week
  • The CRM briefly unavailable after the new date is saved
  • A client portal that does not show the old date as current

When the connection to the CRM is briefly unavailable, the coordinator sees that the order is waiting for an update, and when the connection returns the system retries it with no manual retyping.

What delivery date synchronisation costs and when it pays back

Scenario: 800 date changes a month
Today
800 date changes × 5 min = 66.7 h (€2,327)
With the system, a person checks the output in 15% of the time
€349
Model, 1 call per case, Claude Sonnet 5.5
€4
Cost of one case
€2.91 today, €0.44 with the system
Saving
€1,974 a month

Payback of €3,000

1.5 months

The volume, the time and the checking share are the scenario's assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Model: 1,500 input tokens and 200 output tokens per call at Anthropic's rates, converted at the ECB rate of 1.1205 USD per euro on 22 October 2026.

The count covers the work around each case: searching, reading, writing and handing over. What remains is the time to check the result, 15% of today's work in the scenario. Before the quote we measure both times on 20 to 100 cases the team has already handled, in a free test that takes 5 working days.

Check which date is copied today

Before you build a connection, check with the administrator which field the order system passes to the CRM today. The problem may lie in the chosen field, and the fix may take an hour. Sometimes it is enough to give salespeople a view of the order in the current system, with no further copy of the date. When the goods are on the road and you need an answer from the carrier, the article on delayed deliveries fits better.

What to choose for which dates

  • The wrong field is passed to the CRM

    fix the field mapping

    no build

  • Salespeople can use the order view

    access to the view in the current system

    configuration

  • The date sits in several systems and the client portal

    a synchronisation automation with a check

    from €3,000

Where to start

Start the call by naming where you retype the date from and to. The names of the programs and an example order are enough. We build this kind of system as part of our AI automations. For the free process review, a description of one case from the last few weeks and the tools it went through is enough. You do not need to send confidential documents, and you receive a written plan within 2 working days.

Worked example · Scenario

How we count the payback: AI in logistics

We run the same count for your orders in the free process review.

€1,745

a month for retyping 1,000 CMR and POD documents

Payback: 2 mo.

3 minutes per document and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. We use it here in place of a transport sector wage. Model cost: 0.007617 USD per reading, measured in our system, which is about €0.0069 per document, at the ECB rate of 1.1205 USD per euro on 22 October 2026.

See the full calculation →

This is how we implement it in companies

All case studies →

Client results.

All projects →
foap.comcustomer service

foap.com customer service: 95% of replies are sent automatically.

Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.

the system sends the answers itself, without human typing
95%
time from the arrival of the e-mail to the ready response (median)
30 s
e-mails that require a response receive a ready-made draft
100%
less work for every 1000 answers (estimate)
47 h

Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.

How foap.com customer service works →
Sample messages. Money matters always come to the person.

Other implementations

jaktako.design

studio projektowe

−87%

Time to look for new customers, every day

4 hours → 30 min

approx. 73 hours less per month (21 days of work)

according to the studio

How the agent loop works →
Signature Estates

real estate

approx. −90%

Operator time spent browsing portals, per day

2–3 hours → 20 min

approx. 45 hours less per month (21 days of work)

respect · contact the seller 5 minutes after the announcement

How the agent finds property listings →
Kuba Koziej, CEO and co-founder of MoreGrowth and board member at Natu.Care

Kuba Koziej

CEO and co-founder, MoreGrowth

„We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”

View the original training review on LinkedIn ↗

This process can go on its own. You will check this on your cases before you pay.Book a free process review (30 min) →

How we build automation and agents

From a conversation to a working system in four steps.

  1. 01 · 30 min

    Free process review

    €0

    You're talking to an engineer. You receive the written plan within 2 business days.

  2. 02 · 5 days

    Free prototype

    €0

    The system works on 20-100 cases that your team has already handled. You see every result.

  3. 03 · 2–16 weeks

    Build

    50%

    Fixed price and goal written in the contract. First installment upon signing.

  4. 04 · after reaching the goal

    Reception

    50%

    You pay the second installment when the system reaches its target on your cases.

How a free prototype is created

Mon.

We set a goal

What result do you consider good?

Tue–Wed

The system is working

It goes through your affairs, one by one.

Thu

We compare

We check every difference with the team's work.

Fri

Result and price

List of errors and fixed implementation price.

You choose the matters. We anonymize them upon request, they stay in the EU and we delete them after the test.

On the market, such a test usually costs from PLN 3,000 to PLN 8,000.

Book a free process review (30 min)

We establish a prototype during a free analysis.

Data checked on October 25, 2026.

„Is my data safe?”

Yes. You choose where they go: from your company account to the model on your server.

  1. 00Employee's private account

    Customer and company data ends up in an account that the company cannot see or control. There is no data processing agreement, so it is a violation of the GDPR. When an employee leaves, the chat history goes with them.

  2. 01ChatGPT or Claude corporate account

    The provider does not use your data to train models. A copy of the queries remains in his logs for up to 30 days.

  3. 02API with zero retention (ZDR)

    The provider processes the request and does not save anything. It requires his consent, we prepare the application together.

  4. 03Processing in the EU

    Queries are counted and stored in Europe: OpenAI in the EU region, Claude via clouds with the EU region.

  5. 04Model at your place

    The open model runs on your server or in your cloud in the EU. The data does not go outside the company.

What we do with every implementation

  • Confidentiality agreement and data processing agreement before we receive any data.
  • You choose the cases for the prototype and we anonymize them upon request.
  • The data stays in the EU and we delete it after the test.
  • Corporate accounts with an administrator on your side.

When data cannot leave the company

The open model runs on your server or in your cloud in the EU. To choose from:

White-tailed eagle
Polish model, SpeakLeash and ACK Cyfronet AGH
PLLUM
Polish model, HIVE consortium commissioned by the Ministry of Digitization
Qwen
Alibaba
GLM
Zhipu AI
DeepSeek
DeepSeek

We select a model for the task and check it on your cases. We run it, tune it and maintain it.

Source: Bielik and PLLuM, ACK Cyfronet AGH ↗ · PLLuM, Ministry of Digitization ↗

Do you have a lot of your own data? We will fine-tune the small model.

  1. 1 Your examples
  2. 2 tuning
  3. 3 test on new cases
  4. 4 model at your place

When you have thousands of similar emails, documents or reports, we teach a small open model based on your examples. It works for you, responds quickly and costs less to maintain than a large model. We measure quality on issues that the model has not seen while learning.

Przemysław and Piotr did it in large programming and consulting companies. Artem did it before and does it today at Syntalith. It's about models on your own infrastructure, tuning and quality measurement.

Private AI models →

Source: OpenAI, training on data from private accounts ↗ · OpenAI, who sees conversations ↗ · Anthropic, changes for private accounts (August 2025) ↗ · OpenAI, data in API ↗ · AWS Bedrock, EU profile ↗

You choose the protection level during the interview. We sign the data processing agreement before we see any data.Schedule a free analysis →

AI automations

This process can go on its own. You will check this on your cases before you pay.

The system takes over repetitive work from emails, documents and spreadsheets, and hands over uncertain matters to a human. A prototype for 20-100 cases that your team has already handled costs €0. You pay the other half of the price when the system reaches your goal.

See AI automations →
net for the automation of one process, build paid once
from €3,000
from signing the contract to acceptance
2–6 weeks
free prototype on your cases
€0
Book a free process review (30 min)

or call+48 888 78 48 78WhatsAppMon–Fri 9:00–17:00 CET

Questions

  • How do you synchronise a delivery date across several systems?

    Settle where you record the agreed date and how you recognise the same order. The automation copies the date to the CRM and the client portal and shows the coordinator any failed updates.

  • Are the dispatch date and the delivery date the same?

    No. The dispatch date says when the goods leave the warehouse, and the delivery date when they reach the client. The automation carries them as separate fields.

  • How much does such an automation cost?

    At Syntalith from €3,000 net. With 800 date changes a month at 5 minutes each, the payback is 1.5 months. We agree integrations and maintenance before the quote, and the model costs €4 a month.

Let's talk

Just write, call or choose a date.

We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.

We will accept 3 more companies by the end of the year.

Write
contact@syntalith.ai
Call
+48 888 78 48 78
WhatsApp
write on WhatsApp

Mon–Fri 9:00–17:00 CET

What our OpenAI and Anthropic partnerships mean for you.

OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.

OpenAI Select PartnerClaude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
When we roll out ChatGPT, Claude or Copilot, you buy the licences directly from OpenAI, Anthropic or Microsoft and they invoice you. We add nothing to the licence.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.

Participation in programs does not mean that OpenAI or Anthropic endorses our services.