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ChatGPT subscription or OpenAI API: what should a company buy?

Short answer

A ChatGPT subscription gives employees a ready workspace, and the OpenAI API lets you use the models inside a company process. Ten Business Standard seats cost $250 a month. An API app at 10,000 calls costs $90 in tokens, but with a server and a €3,000 build spread over 24 months it comes to about €211 a month. A company often needs both paths.

net per day of closed training for the team
from €1,150
people in one training group
up to 15
after this time, we measure the effect on the same tasks
30 days

We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓

Author: Syntalith · 3 min read

Example: the morning request inbox
Agent · ready

Statistics

ChatGPT and the API in companies: statistics 2026

€211

a month is what an API app costs at 10,000 calls, with a server and the build spread over 24 months. Ten ChatGPT Business seats cost €223. Scenario.

Figures checked: 22 October 2026

What you get on each path

QuestionChatGPT on a business planIntegration through the API
Where the work happensIn the ChatGPT workspaceIn the company's app or process
How the data arrivesThrough the user and connectionsThrough integrations built for the process
Who sets the order of stepsThe userThe app's logic and the process rules
What you pay the vendor forSeats and extra usageUse of the models and tools
What you maintainAccounts, configuration, materialsAlso code, a server, monitoring and errors

ChatGPT has connections to sources and multi-step features, so not every automation needs a separate app. The scope is described in the ChatGPT Work documentation.

Case 1: the team prepares analyses and materials

An employee picks the task, judges the sources and corrects the result. A company ChatGPT gives a shared way of working and managed accounts. Preparing materials, rules and training is the biggest part of the rollout.

Ten Business Standard seats cost $250 a month, or $2,400 a year. The rates are $25, or $20 a month with annual billing, with at least two paid seats (Business FAQ). The next steps are described in the ChatGPT Business rollout plan.

Case 2: every request follows the same path

The company reads requests from a form, assigns a category, checks completeness and passes cases to the CRM, and some go to a person with the reason they were stopped. Its own integration gives control over the queue, the permissions and the retries.

Scenario: an API app, 10,000 calls a month
GPT-6.1 Sol tokens
20 million × $2 + 5 million × $10 = $90 (€80)
Hetzner CX23 server
€5.49
A €3,000 build spread over 24 months
€125

Total about €211 a month, before maintenance and checking results

One call: 2,000 input tokens and 500 output tokens, no cache and no retries. Rates from the OpenAI API price list, the server at Hetzner's price list from 15 June 2026. Converted at the ECB rate of 1.1205 USD per euro on 22 October 2026. The 24-month period is the scenario's assumption.

The GPT-6.1 Sol rates come from the OpenAI API price list. The token bill is no quote for a finished system: the interface, roles, recovering failed tasks and monitoring need a supplier. The full scope is described in OpenAI API implementation.

Which path fits the task

Who starts the task
  • An employee picks the files and corrects the result

    ChatGPT Business

    $25 a seat

  • The task starts after an event in a system

    integration through the API

    from €3,000

  • New problems plus a repeatable process

    both paths

    separate bills and limits

The simplest test is to ask who presses the button. If a person starts the task and then judges the result, the ready workspace is usually enough and no panel needs building. If a form, an email or a change in the CRM starts the task, and the result has to land in another system without retyping, you need an integration. In many companies the answer is both, because people need accounts and a repeatable process needs an integration.

Will the API replace ChatGPT accounts for less

Comparing $250 for 10 accounts with $90 for tokens sets two different ways of working side by side and gives no basis for promising a $160 saving. An app that replaces ChatGPT has to have sign-in, files, history and access to data. Compare solutions with the same scope, in one currency, at a stated rate.

When to combine both paths

Splitting the work
  • ChatGPT

    new problems

    A salesperson prepares a non-standard proposal and analyses an unusual enquiry.

  • API

    a repeatable process

    The app sorts the data from every new enquiry and saves it in the CRM.

  • Shared

    one source of truth

    Agreed data sources and one place of approval, so two versions of a quote do not appear.

Control billing and limits separately for the ChatGPT workspace and the API project. Setting up a Business workspace is described under ChatGPT rollout for your team: from €1,150 net for a team of up to 10 people, with a measurement after 30 days. An API app is a separate project from €3,000 net. For the first call, prepare the number of users, the monthly volume and the system where the result should land.

Client results.

All projects →
foap.comcustomer service

foap.com customer service: 95% of replies are sent automatically.

Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.

the system sends the answers itself, without human typing
95%
time from the arrival of the e-mail to the ready response (median)
30 s
e-mails that require a response receive a ready-made draft
100%
less work for every 1000 answers (estimate)
47 h

Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.

How foap.com customer service works →
Sample messages. Money matters always come to the person.

Other implementations

jaktako.design

studio projektowe

−87%

Time to look for new customers, every day

4 hours → 30 min

approx. 73 hours less per month (21 days of work)

according to the studio

How the agent loop works →
Signature Estates

real estate

approx. −90%

Operator time spent browsing portals, per day

2–3 hours → 20 min

approx. 45 hours less per month (21 days of work)

respect · contact the seller 5 minutes after the announcement

How the agent finds property listings →
Kuba Koziej, CEO and co-founder of MoreGrowth and board member at Natu.Care

Kuba Koziej

CEO and co-founder, MoreGrowth

„We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”

View the original training review on LinkedIn ↗

Practice this on your team’s own tasks.Book a free process review (30 min) →

„I already use AI.”

Your people too. Just no rules.

From our conversations with companies

5 na 10 employees paste sensitive data into private AI accounts: contracts, invoices, customer data.

In ESET survey (2026)

1 na 10 admits this in the survey.

Customer data pasted into a private AI account without an data processing agreement is a violation of the GDPR.

Don't worry, we won't tell anyone :)

What do we see in companies that "already use"

  • Only ChatGPT or Claude accounts, without plugins, skills, integrations and MCP servers with company tools.
  • Company programs are not connected to AI. People still click through systems and Excel, and enter chat data manually.
  • Lack of company standards: everyone writes instructions in their own way, no one shares what works.
  • No rules for personal data, GDPR and company secrets.
  • No limits and no visibility: no one knows who uses AI, how much and for what.

62% Polish employees use AI at work · 27% companies have written rules for working with AI.

Source: ESET and DAGMA, Cyberportrait of Polish business 2026 (March 2026, 1,026 people) ↗

ChatGPT or Claude space review

Accounts, permissions, rules for working with data and 5 tasks set for the team. 1 day.

€450 net

ChatGPT rollout →Claude rollout →

Company accounts, rules of working with data and team training in 2 weeks, from €1,150 net.View implementation for the team →

„Is my data safe?”

Yes. You choose where they go: from your company account to the model on your server.

  1. 00Employee's private account

    Customer and company data ends up in an account that the company cannot see or control. There is no data processing agreement, so it is a violation of the GDPR. When an employee leaves, the chat history goes with them.

  2. 01ChatGPT or Claude corporate account

    The provider does not use your data to train models. A copy of the queries remains in his logs for up to 30 days.

  3. 02API with zero retention (ZDR)

    The provider processes the request and does not save anything. It requires his consent, we prepare the application together.

  4. 03Processing in the EU

    Queries are counted and stored in Europe: OpenAI in the EU region, Claude via clouds with the EU region.

  5. 04Model at your place

    The open model runs on your server or in your cloud in the EU. The data does not go outside the company.

What we do with every implementation

  • Confidentiality agreement and data processing agreement before we receive any data.
  • You choose the cases for the prototype and we anonymize them upon request.
  • The data stays in the EU and we delete it after the test.
  • Corporate accounts with an administrator on your side.

When data cannot leave the company

The open model runs on your server or in your cloud in the EU. To choose from:

White-tailed eagle
Polish model, SpeakLeash and ACK Cyfronet AGH
PLLUM
Polish model, HIVE consortium commissioned by the Ministry of Digitization
Qwen
Alibaba
GLM
Zhipu AI
DeepSeek
DeepSeek

We select a model for the task and check it on your cases. We run it, tune it and maintain it.

Source: Bielik and PLLuM, ACK Cyfronet AGH ↗ · PLLuM, Ministry of Digitization ↗

Do you have a lot of your own data? We will fine-tune the small model.

  1. 1 Your examples
  2. 2 tuning
  3. 3 test on new cases
  4. 4 model at your place

When you have thousands of similar emails, documents or reports, we teach a small open model based on your examples. It works for you, responds quickly and costs less to maintain than a large model. We measure quality on issues that the model has not seen while learning.

Przemysław and Piotr did it in large programming and consulting companies. Artem did it before and does it today at Syntalith. It's about models on your own infrastructure, tuning and quality measurement.

You choose the protection level during the interview. We sign the data processing agreement before we see any data.Schedule a free analysis →

AI training for teams

Practice this on your team’s own tasks.

Closed training is conducted by engineers who implement AI systems themselves. We arrange the program according to the participants' roles and tools, and we measure the time of the same tasks before the training and after 30 days.

See AI training →
net per day of closed training for the team
from €1,150
people in one training group
up to 15
after this time, we measure the effect on the same tasks
30 days

Questions

  • ChatGPT subscription or API: which to choose?

    The subscription, when an employee picks the task, judges the sources and corrects the result. The API, when every request has to follow the same path: reading, category, completeness and a record in the CRM. The bills are separate, and buying ChatGPT Business creates no API budget.

  • How much does ChatGPT Business cost for 10 people?

    Ten Standard seats cost $250 a month on the monthly plan, or $2,400 a year. The rates are $25, or $20 a month with annual billing, with at least two paid seats.

  • Is the API cheaper than ChatGPT accounts?

    For the tokens alone, often yes, but an app needs sign-in, files, history, access to data and support. In the scenario with the build spread over 24 months, the app costs about €211 a month, before maintenance and checking results.

  • How much does a rollout with Syntalith cost?

    A ChatGPT rollout for a team of up to 10 people from €1,150 net, with a measurement after 30 days. An API app is a separate project from €3,000 net. Training from €1,150 net a day.

Let's talk

Just write, call or choose a date.

We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.

We will accept 3 more companies by the end of the year.

Mon–Fri 9:00–17:00 CET

What our OpenAI and Anthropic partnerships mean for you.

OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.

OpenAI Select PartnerClaude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
When we roll out ChatGPT, Claude or Copilot, you buy the licences directly from OpenAI, Anthropic or Microsoft and they invoice you. We add nothing to the licence.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.

Participation in programs does not mean that OpenAI or Anthropic endorses our services.