AI Act in customer service: the chatbot and telling people it is AI
We check your chatbot and AI tools in customer service: whether customers know they talk to AI, what data reaches the model and who owns each change.
AI Act and GDPR audit, paid once
from €700 net
Review and written summary: €0
Audit in 5 working days
How much does an AI Act audit of a customer service chatbot cost?
Short answer
An AI Act audit of a customer service chatbot costs from €700 net. It is ready in 5 working days. In our scenario, reviewing the AI tools in customer service yourself takes 110 h of work by IT, the data protection officer and a manager. That review costs €3,839. A company specialist approves the legal classification. The register is no certificate of compliance.
Statistics
AI Act and customer service: statistics 2026
2 August 2026
According to the European Commission (2026), the transparency obligations in art. 50 of the AI Act, including telling people they are talking to AI, apply from 2 August 2026.
According to the European Commission (2026), customer service is the most common use of AI among EU small and medium-sized companies that already use it: 47%.
According to the European Commission (2026), 90% of companies that use AI say people take the decisions. Only 2% of decisions in these companies are fully automated.
one-off, to review the AI tools in customer service yourself: 110 h of work by IT, the data protection officer and a manager
On your own€3,839
With the auditfrom €700
Difference: up to €3,139
In your company
Team of 5, a chatbot
50 h of work · €1,745 one-off
from €700 with the audit
Department of 20, 4 tools
110 h of work · €3,839 one-off
from €700 with the audit
Service centre, 8 tools
220 h of work · €7,678 one-off
from €700 with the audit
From 28 October 2026, compliance with the AI Act in Poland may be supervised by the Commission for the Development and Safety of Artificial Intelligence (KRiBSI). Under art. 99 of the AI Act, breaching obligations, including transparency, can cost a fine of up to €15 million or 3% of annual turnover, and for small and medium-sized companies the lower of the two.
On your own: inventory of tools and accounts 28 h, settings of each tool 28 h, processing agreements and data 19 h, map of AI Act obligations 22 h, AI policy and training plan 14 h. In total 110 h × €34.90 = €3,839. The audit: from €700 net in 5 working days. The difference: up to €3,139, plus the time you would spend learning the rules.
Assumptions: The hours and how they split for a company of this size are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. The audit price grows with the number of tools, accounts and departments; for larger companies we quote it after the free review.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
It organises a company's AI tools with owners, evidence and a list of gaps. A person approves the risk classification. On 14 test entries the scope matrix passed 9 of 9 checks. Demonstrator on test data.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
Register of AI tools with an owner and the scope of data
List of settings changes for the administrator
AI policy based on our template
Training plan for art. 4 of the AI Act
Map of AI Act obligations with deadlines
What happens to your data
The audit prepares the facts and the settings. Your data protection officer or lawyer approves the legal assessment.
Where personal data is involved, we sign a data processing agreement first.
Your lawyer provides the legal opinion and represents you before the authority. We hand them the full set of materials.
After the audit you keep the register of AI tools, the list of settings changes, the AI policy, the training plan and the list of questions for your data protection officer. Team training on art. 4 of the AI Act: from €1,150 net a day.
Questions
How much does the AI Act and GDPR audit cost?
From €700 net, paid once, within 5 working days of receiving access. The price depends on the number of tools, accounts and departments; we give the fixed price after the free review. Team training on art. 4 of the AI Act costs from €1,150 net a day.
From when must a chatbot say it is AI?
The transparency obligations in art. 50 of the AI Act apply from 2 August 2026. The audit checks whether your chatbot tells people they are talking to AI.
When does it not pay off?
When the team uses one AI tool on company accounts and already has an AI policy. Then our free AI policy template and a settings review by your administrator are enough.
What do we need to prepare?
A list of the AI tools in customer service, access to the chatbot settings and your contracts with the vendors.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
