Maintenance and field service · Rollout scenario · Updated
AI in maintenance and field service
Technicians take photos and voice notes, then write the report in the evening. The system gathers them into a case with their sources, and the coordinator approves.
Automation, paid once
from €3,000 net
Test on your process: €0
You pay 50% after acceptance
How much does AI for a maintenance team cost, and when does it pay back?
Short answer
AI for a maintenance team costs from €3,000 net. In our scenario it pays back in 1 month. Today, writing the reports for 400 jobs costs €3,490 a month. With the system, the same work costs €528. The technician makes the diagnosis and the repair decision. A conflict waits for the coordinator. The test on your process is free.
Statistics
Industry and AI: statistics 2026
68%
According to Microsoft (2023), 68% of workers say they do not have enough uninterrupted focus time during the workday.
According to the European Commission (2026), 42% of EU small and medium-sized companies already use AI or automated work management systems, mostly in a limited way.
According to the European Commission (2026), 90% of companies using AI say people take the decisions. In these companies, 2% of decisions are fully automated.
The team gets back about 85 hours of work a month, or 11 working days, and the company €35,543 a year. We count after the time a person spends checking and after the model cost.
400 × 15 min = 100 h × €34.90 = €3,490 a month. With the system, a person checks the output in 15% of the old time (€524) and the model costs €5. That leaves €528. The saving is €2,962 a month, so €3,000 pays back in 1 month.
Assumptions: 15 minutes to write a work report and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: reading a photo at €0.0042 (0.004734 USD), measured in our field documentation system, plus the description (Claude Sonnet 5.5, about 2,000 + 400 tokens), at the ECB rate of 1.1205 USD per euro on 22 October 2026.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
The field work documentation we have already built
A photo, a voice note and a job sheet enter the case as separate pieces of evidence, each with its source. A conflicting machine number waits for the coordinator. Reading a photo cost €0.0042. Demonstrator on test data.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
You choose the test cases. We anonymise them on request.
They stay in the EU and we delete them after the test.
We sign the NDA and the data processing agreement before we receive anything.
After acceptance you keep the code, the test set and the documentation. You pay for licences and model usage directly to the provider. Your maintenance office on ChatGPT or Claude: from €1,150 net for a team of up to 10 people.
Questions
Where should a maintenance team start with AI?
With the work reports technicians write after hours. In the review we count how many jobs you have each month.
How much does work report automation cost?
From €3,000 net, paid once. After the 5-day test the build takes 2 to 6 weeks. You get a fixed price before the contract: 50% on signing and 50% after acceptance on your own jobs.
Is ChatGPT enough?
ChatGPT will help write an instruction, and that is a good first step, from €1,150 net. Photos and notes from the field linked to the job need a system.
When does it not pay off?
Below 34 jobs a month the payback takes more than a year. Then it is better to start with ChatGPT or Claude for the team, from €1,150 net, with training on your own tasks.
What do we need to prepare?
20 to 100 jobs with their photos and reports, your report template and the name of your work order system.
Let's talk
Just write, call or choose a date.
We work fast because we hate corporate cotton wool. We don't have salespeople or managers to keep an eye on managers. You talk immediately to engineers who then build your system. We respect each other's time and yours too.
We will accept 3 more companies by the end of the year.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
