The customer's item code linked to the right product in your catalogue
The system links the item code your customer uses to the right line in your catalogue. Unsure matches go to the sales rep's queue.
Automation, paid once
from €3,000 net
Test on your process: €0
You pay 50% after acceptance
How much does automatic matching of customer item codes to the catalogue cost, and when does it pay back?
Short answer
Automatic matching of customer item codes to the catalogue costs from €3,000 net. In our scenario it pays back in 0.6 months. Today, handling 1,200 orders by hand costs €5,584 a month. With the system, the same work costs €850. A sales rep confirms every unsure match. The confirmation goes into the table of equivalents. The test on your process is free.
Statistics
Wholesale and AI statistics 2026
49.7%
According to Eurostat (2023), 49.7% of EU wholesale and retail companies used ERP software.
According to the European Commission (2026), 42% of EU small and mid-sized companies already use AI or automated work management systems, mostly in a limited way.
According to the European Commission (2026), 90% of EU companies that use AI say people take the decisions. In those companies, 2% of decisions are fully automated.
The team gets back about 136 hours of work a month, or 17 working days, and the company €56,808 a year. We count after the time a person spends checking and after the model cost.
1,200 × 8 min = 160 h × €34.90 = €5,584 a month. With the system, a person checks the output in 15% of the old time (€838) and the model costs €13. That leaves €850. The saving is €4,734 a month, so €3,000 pays back in 0.6 months.
Assumptions: 8 minutes to retype an order with the customer's item codes and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: reading the order in our system (about €0.0006) plus matching the lines (Claude Sonnet 5.5, about 3,000 + 500 tokens), at the ECB rate of 1.1205 USD per euro on 22 October 2026.
foap.com customer service: 95% of replies are sent automatically.
Users from several countries write to foap.com, in several languages. The system reads the entire conversation and the terms of that person, and then sends a response in that person's language. Questions about money and exceptions go to the team with a ready draft, so they have to check and send them.
the system sends the answers itself, without human typing
95%
the system sends the answers itself, without human typing
time from the arrival of the e-mail to the ready response (median)
30 s
time from the arrival of the e-mail to the ready response (median)
e-mails that require a response receive a ready-made draft
100%
e-mails that require a response receive a ready-made draft
less work for every 1000 answers (estimate)
47 h
less work for every 1000 answers (estimate)
Data from foap.com production, October 20-21, 2026. Estimate: 3 minutes for handwritten response.
An order from an email reaches the sales system as a ready draft. A line the catalogue cannot confirm waits for an operator's decision and goes no further. Reading one order costs about €0.0006.
“We started with my own AI agent. During the training that followed, I learned to build new applications myself. Today I am bringing this way of working with AI into my business. Working with Syntalith gave me exactly the skills and tools I needed.”
You choose the test cases. We anonymise them on request.
They stay in the EU and we delete them after the test.
We sign the NDA and the data processing agreement before we receive anything.
After acceptance you keep the code, the test set and the documentation. You pay for licences and model usage directly to the provider.
Questions
How much does order automation cost?
From €3,000 net, paid once. After the 5-day test the build takes 2 to 6 weeks. You get a fixed price before the contract: 50% on signing and 50% after acceptance on your own orders.
Will it work with the software we use?
We work with the software you already use. Before we quote, we check its version, the import or API it offers and how records are saved. If saving is not possible, the system prepares a ready file or a draft for approval.
When does it not pay off?
Below 64 orders a month the payback takes more than a year. Then it is better to start with ChatGPT or Claude for the team, from €1,150 net.
What do we need to prepare?
20 to 100 orders from several customers, their item codes and your current table of equivalents.
What our OpenAI and Anthropic partnerships mean for you.
OpenAI makes ChatGPT and Anthropic makes Claude. We belong to the partnership programs of both companies, so we work with their tools every day and learn from the creators themselves.
Claude Partner Network
01We will select a tool for the task
We implement both ChatGPT and Claude. We check both on your documents, and you choose the one that makes fewer corrections and saves more time.
02Knowledge straight from the creators
We learn from official OpenAI and Anthropic courses and materials. Your team learns about the features and settings that work today.
03Licenses without our margin
You buy accounts directly from OpenAI or Anthropic and receive an invoice from them. We do not add anything to the license.
04Certified engineers
On the team, we have an AWS certification in machine learning and an Anthropic certification in systems architecture on Claude.
Participation in programs does not mean that OpenAI or Anthropic endorses our services.
customer service
