Your customer moved warehouses. Where will the next delivery go?

A new delivery point, the same billing data

The client named a new warehouse and agreed from when it accepts deliveries there. The billing address stays the same. Customer service approved the change, and on the next order the distribution system still suggests the old location, because a copy of the address sits in the customer master, the order software and the shipping tool.

An employee copies the approved address to the right delivery point and keeps the billing data. The team settles what happens to orders already accepted: some deliveries may still be agreed for the old warehouse, and the next ones go to the new one. A list of open orders with the old location lets them decide. The documents of past deliveries keep the place the goods were actually sent to.

What automating customer location updates costs and when it pays back

The count covers the work around each case: searching, reading, writing and handing over. What remains is the time to check the result, 15% of today's work in the scenario. Before the quote we measure both times on 20 to 100 cases the team has already handled, in a free test that takes 5 working days.

The scenario assumes 120 location changes a month at 25 minutes each: finding the delivery point in three systems, changing it and checking open orders.

Check how your current system separates addresses

Sales systems usually separate the roles of the billing address and the delivery address, and changing a shared address can affect several roles that use it. If the team works on one customer master, configuring it and sharing the current location with the people who take orders is enough. An extra connection makes sense when the distribution software or the shipping tool keeps its own copy of the address. Copying the approved address can rest on an ordinary integration, and AI only helps prepare data from the client's message for review. Similar data transfer is covered in the article on delivery date synchronisation.

Where to start

The first scope covers a chosen group of delivery points. For the call, describe the last time a client moved its warehouse: where data had to be changed by hand and which deliveries needed a separate conversation. We build this kind of system as part of our AI automations. For the free process review, a description of one case from the last few weeks and the tools it went through is enough. You do not need to send confidential documents, and you receive a written plan within 2 working days.