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Support after AI training: what to agree before booking
Short answer
Agree the support after AI training before you buy: which attempts go back to the trainer, which questions to IT and which to the process owner. The most useful step is reviewing one failed attempt with its goal, its material and the point where the author got stuck. At Syntalith team training costs from €1,150 net a day. With 10 people each saving 1 hour a week, it pays back in 0.9 months after licence costs.
- net per day of closed training for the team
- from €1,150
- people in one training group
- up to 15
- after this time, we measure the effect on the same tasks
- 30 days
We belong to the OpenAI and Anthropic partner programmes and learn through their official courses. What this means ↓
Author: Syntalith · 3 min read
Statistics
Support after AI training: statistics 2026
0.9 mo.
payback of a €1,150 training at 10 people saving 1 hour a week each: €1,511 of time regained, €178 of licences a month. Scenario.
40%
According to a study published in Science (2023), ChatGPT cut the time 453 professionals spent on writing tasks by 40%.
Source: Noy and Zhang, Science (2023) ↗
25.1%
According to a Harvard Business School study (2023) of 758 consultants, tasks within the model's capabilities were done 25.1% faster with AI.
15.1%
According to Eurostat (2025), 15.1% of people aged 16 to 74 in the EU used generative AI tools for work.
59%
According to Microsoft's Work Trend Index (2024), 59% of leaders worry about quantifying the productivity gains of AI.
Source: Microsoft and LinkedIn, Work Trend Index 2024 (2024) ↗
Figures checked: 22 October 2026
An offer with an attachment that was not in the sessions
A participant practised comparing two short offers, and at work received an offer with an attachment. They prepared a correct summary of the main document but left out the scope described in the attachment. In the review they go back to choosing the materials before they start polishing the style of the text.
Support like this builds on the work from the programme: defining the task, choosing the information, using the approved tool and judging the result. An account that does not work, a change of access or an unclear company rule needs a separate contact with IT or the process owner. The trainer does not become technical support.
A failed attempt with AI
the trainer
a review within the programme
Account, access, permissions
IT
under the company's rules
A company rule or the meaning of data
the process owner
under the company's rules
- Topics and the way attempts are sent in
- The number of reviews and the deadline for collecting questions
- A person in the team who collects recurring questions
- When support turns into a new programme
What it costs and when it pays back
- Time saved
- 10 people × 1 h a week × 4.33 = 43.3 h
- Value of that time
- €1,511
- Licences
- $200 (€178)
- Left after licences
- €1,333 a month
Payback of a €1,150 training
0.9 months
The hours saved are the scenario's assumption, which we check by timing the tasks before the training and after 30 days. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat. Claude Team licences at $20 per person a month, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
We measure the hours in the scenario before the training and after 30 days, on the same team tasks. If after a month checking AI texts takes as long as writing from scratch, we change the exercises or the scope of the tool.
According to a study in Science (2023), ChatGPT cut the time 453 professionals spent on writing tasks by 40%. That effect appears at work when the participant can fix a failed attempt, so we also count the attempts reviewed after the training. The trainer records what participants come back with. Difficulties that recur across the team go into the department's materials, and one-off ones into a one-to-one conversation. If the same difficulty comes back for many people after a few weeks, the programme should gain a new exercise on that kind of material.
A format that fits the problem
A shared review makes sense when several people have a similar difficulty, and a one-to-one conversation suits one hard piece of material better. A recurring question about the same company rule is worth writing down in a place the team goes back to. The CIPD, on identifying learning needs, describes regular work with the people who know the job and keeping knowledge of the skills needed up to date.
Several people with a similar difficulty
a shared review of attempts
within the programme
One hard piece of material
a one-to-one conversation
within the programme
New tasks or materials
an extension of the programme
from €1,150 a day
Where to start
The manager gives people time to use the new way of working, and a named person in the team collects recurring questions. For the call, describe what employees came back with after the last training. We run the workshop as part of team training. For the free analysis, a description of one task the team does every week and of the tools it uses is enough. You get the written training programme within 2 working days.
Worked example · Scenario
How we count the payback: a team after the training
We run the same count for your team in the free analysis.
€5,817
a month for answering 2,000 customer emails
Payback: 0.6 mo.
5 minutes to read an email and write a reply and checking in 15% of the old time are our assumptions. €34.90 an hour is the EU average hourly labour cost for 2025 according to Eurostat, for companies with 10 or more employees. Model cost: Claude Sonnet 5.5, about 3,000 + 600 tokens per message with a draft reply, at the ECB rate of 1.1205 USD per euro on 22 October 2026.
See the full calculation →
