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BLOGTag

Automation

The tag view groups articles by a concrete operational problem or implementation type, without exposing hundreds of raw frontmatter labels.

AI Training for Customer Service 2026: Program and Price (from €1,200/day net)

AI training for a customer service team teaches five things on your real tickets: triage and priorities, reply drafts in the company's voice, a thread summary before taking a case over, answers grounded in your knowledge base with the source shown, and exception handling with escalation. At Syntalith it is a closed workshop from €1,200 net per day, run by an engineer. Start with the free process scan: 30 minutes and a written takeaway in two business days.

Automation Customer service

Migrating an agent with a reference set and a tested return path

When an automation has no tests, its current behavior becomes the starting point. This migration compares 336 behaviors, records every discrepancy, and tests the return path before traffic moves.

AI agents Automation

An AI Act register that sets legal scope before using a model

A model should not decide the scope of law. In this AI Act register, rules in code select the relevant articles before the model drafts anything, and our own system appears in the same register.

AI agents Automation GDPR

A named reviewer must approve the company's synthetic voice

A mistaken recording is harder to withdraw than text. In this listening desk, only a named reviewer can start speech synthesis, and every recording begins by telling the listener that a system is speaking.

AI voicebot AI agents Automation Customer service

Conflict as an object: why an evidence system never merges contradictory sources

A photo, voice note, and work card may disagree. In this field case file, the contradiction remains visible until a person resolves it, and model suggestions cannot affect the safety decision.

AI agents Automation

Regulated intake that resumes with the full case intact

Client onboarding can take weeks, so the case must survive restarts. This workflow saves the files, history, and next step at defined checkpoints and restores them when work resumes.

AI agents Automation

Project kickoff where every fact retains its source

A starting packet contains forwarded messages, attachments, and notes that may disagree. In this project room, every fact points to its source, duplicate forwards are detected, and a date conflict blocks the plan.

AI agents Automation

Invoice coding that sends unsupported fields to review

A coding proposal that looks right and has no basis is AP automation's most expensive failure. Here is a payables desk where the model cites the supplier's precedent and a missing basis forces review.

AI agents Automation

A legibility check before reading freight document photos

A vision model that produces confident-sounding fields from an illegible scan is worse than no automation. Here is a legibility gate that measures the image in code before any model sees it.

AI agents Automation

A management report that accepts only approved figures

In a management report the most dangerous thing is a number that exists in no source. Here is a renderer that builds the set of allowed numbers from approved figures and rejects commentary with any other digit.

AI agents Automation

Where n8n is enough: rule-driven order intake into ERP

n8n runs the flow, code matches SKUs and units, and uncertain lines wait for an operator. The system uses a model only to read an untidy order.

AI agents Automation

The agent as an untrusted client: OPA before every tool call

Permissions written only in model instructions are not enforceable controls. Here, every proposed action in the ERP, CRM, and document system passes through an external OPA policy decision.

AI agents Automation

432 of 496 pages read locally by choosing per page

Running OCR on a whole document can damage good text and increase cost. This PDF gateway checks each page, reads usable text locally, and sends only 64 of 496 pages to OCR.

AI agents Automation

Prompt injection in tender documents: monitoring with a boundary for hostile content

An outside document can try to give your system an order. Here is the architecture of tender monitoring where the reader has no tools and only a closed data contract reaches the planner.

AI agents Automation

Why 0.828 remains visible beside a 0.850 target

In resident ticket triage, the first category-routing run missed its threshold. We kept the result, documented the errors, and published the later passing run beside it.

AI agents Automation

SQL beneath every number: text-to-SQL with visible proof of execution

A number that sounds right and is wrong goes into a decision. Here is a data workroom where answers form only from approved views, the database role is read-only, and the generated SQL stands under the result.

AI agents Automation

Separate drafting and tone review for payment messages

A model reviewing its own draft may repeat the same error. Here, one model writes the payment reminder, another reviews only the text, and the system has no sending function.

AI agents Automation

AI Agent for Complaints and Returns Handling 2026 (automation from €3,500 net)

An AI agent for complaints handling acknowledges the case instantly, classifies it, assembles the context, watches the response deadline, and drafts a reply to your policy. A human always approves the substantive reply. Automation from €3,500 net, and the first step is a free process scan.

AI agents Automation Customer service E-commerce

AI Agent for Business Translation in 2026: From a Single Document to a Process

An AI agent for translation only makes sense once translation is a process, not a one-off task. For a single text, today's models and off-the-shelf tools translate beautifully and we say so plainly. Our work begins at hundreds of product descriptions a month across languages, with a company glossary, brand tone, and an automatic flow. You start with a free process scan.

Automation E-commerce GDPR

AI Agent for a Construction Company 2026: Documents, Tenders, Payments (from €3,500 net)

An AI agent for a construction company takes over the paperwork in the office: it assembles construction documents, chases subcontractor correspondence, monitors tenders, and reminds about receivables. Automating one process starts from €3,500 net, an agent running several from €6,000 net. A cost estimator always approves the estimate and margin. You start with a free process scan.

AI agents Automation