AI for Complaints and Returns: A Controlled Case Workflow
An AI agent for complaints logs the case, tells a complaint apart from a return or a question, gathers the order and the photos, tracks the reply deadline (14 days under Polish law) and writes a draft according to your policy. A person approves the substantive answer. The agent costs from €3,000 net at Syntalith and, with 400 complaints a month at 12 minutes each, pays back in 1.5 months.